As a State Farm intern, you will have the opportunity to collaborate with experienced professionals, contribute to meaningful projects, and make a real impact. Our internship program provides students with valuable training, mentorship, and networking opportunities while being fully immersed in the day-to-day operations of a Fortune 50 company. At State Farm, we believe our interns are the future of our company, and we are committed to helping you succeed!

We are looking for current graduate students who are passionate about understanding how consumers think, feel and act in the insurance and financial services space. The ideal candidate would be a researcher who has experience with quantitative research, qualitative research, or both. This includes the ability to create surveys, analyze quantitative data, and/or employ qualitative methods such as conducting one-on-one interviews and summarizing overall themes. Being able to communicate well and visualize your findings to create impact are also key.

As a Customer Experience Research Intern on the CIM Team, you will:

• Work with peer researchers to understand research needs and develop/execute research efforts to support those needs.
• Execute new primary quantitative or qualitative research to understand customer needs/expectations and improve the customer experience.
• Quantitative researchers: Perform statistical analyses on various data sets to explain customer behavior.
• Qualitative researchers: Utilize qualitative methods to understand “the why” behind customer behavior and help build compelling customer stories.
• Communicate complex analyses and insights in a simple and actionable way to business partners; develop creative and immersive ways to help business partners take data from insights to action.
• Collaborate within a fast-paced team, manage multiple projects simultaneously, think outside the box, and constantly focus on developing yourself and your skills.

• Currently enrolled in a MS or PhD degree in a research-related field like Psychology, Statistics, Data Science, Consumer Behavior, Marketing Research, Anthropology, Design Thinking, Economics, or Marketing.
• Experience scoping, designing, and conducting quantitative and qualitative research.
• Quantitative researchers: Experience manipulating and analyzing structured and unstructured data using tools such as R, SPSS, SAS, Python, or Qualtrics.
• Strong written and verbal communication skills.

Internship Information

This position will be in a remote work environment

Dates: May 19, 2025 – August 1, 2025

Competitive candidates will be invited to participate in an on-demand interview in the fall of 2024

*****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity*****

For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.

For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For Colorado and Washington State candidates:

Salary: $28.00 per hour

For California, NYC, and CT candidates:

Salary: $28.00 per hour

Summer internships are not benefits eligible.