Summary:

This role is responsible for the design, development, implementation, documentation, and maintenance of effective network/security systems to meet customer and strategic goals.

Essential Functions:

• Design, develop, and document network/security systems that enhance user expertise with regards to IT applications and systems.
• Designand prepareinstructional manuals, video tutorials, and classroom sessions in support of developed solutions.
• Work with IT staff and customers to analyze and solve business problems using network/security solutions.
• Understandbusiness objectives and problems, identifyalternative solutions, performfeasibility studies, cost/benefit analysis and recommend the best course of action.
• Contribute to cross functional project teams that address customer initiatives or IT infrastructure needs.
• Provide problem resolution of reported network/security issues reported via IT team members, automated notifications, and IT Request system in compliance with applicable Service Level Agreement.
• Provide support to junior staff members who cannot find resolutions to open issues.
• Other duties as assigned.

Qualifications:

• Bachelor's Degree. May consider equivalent work experience in lieu of degree
• 2+ years in an IT area with expertise gained in one or more areas of network/security hardware, software, and systems

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