As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Client Advocate

Location: New York, New York, Forth Worth, Texas, Jacksonville, FL

Get To Know The Team:

The Client Advocate is responsible for building and maintaining positive and growing relationships with clients. This role is a unique hybrid role between customer service and operations. Their main goal is to provide support for customers day-to-day and are the central point of contact for resolving questions, troubleshooting potential issues, ensuring timely ticket resolution, and conducting training. In addition, the Client Advocate is also responsible for managing projects and internal workflow while proactively communicating status to clients as well as maintaining current knowledge on the systems and markets we serve.

Why You Will Love It Here!

Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans

Your Future: 401k Matching Program, Professional Development Reimbursement

Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

Training: Hands-On, Team-Customized, including SS&C University

Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Serve as primary point of contact, owner of the relationship with the client
Schedule, organize and lead professional meetings with clients, internal resources and external partners
Fully understand client issues and concerns to the level of being able to transfer the knowledge to a subject matter expert
Provide timely, proactive feedback to clients on outstanding issues
Manage contractual SLAs and expirations
Actively manage assigned tickets
Coordinate releases with clients, vendors and internal resources
Maintain system expertise through regularly provided training sessions
Triage and troubleshoot client reported issues or requests
Always deliver above and beyond service to exceed our clients’ expectations

What You Will Bring:

Bachelor's Degree required
5+ years’ experience in client service or relationship management positions in the financial technology or banking industry
Strong preference for candidates with experience in trust accounting and knowledge of P&I accounting
Excellent presentation and communication skills
Ability to effectively present information and communicate internally to both business and technical levels with the stakeholders and developers involved
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Familiarity with different phases of SDLC and testing methodologies
Familiarity with Relational Database navigation (SQL queries, etc.)
Proven interpersonal, analytical, and creative problem-solving skills, with attention to detail/strategy – necessary to identify programming errors/inconsistencies and recommend solutions
Project Management skills are critical to this position, as success involves strict adherence to projected release dates
Ability to work proactively, both independently and in small groups
Quick learner with experience working in fast-paced environments and the ability to multi-task.
Some comfort level with navigating through various technology systems to troubleshoot and research software requests
Strong analytical skills to identify system and business impacts

The salary range is 80K to 120K based on experience

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.

NY: Salary range for the position: 75,000 USD to 120,000 USD. Other States Salary range for the position: 75,000 USD to 100,000 USD.