MFS Investment Management is seeking multiple Client Service Representatives to form a class. Here you will be responsible for responding to incoming telephone inquiries from various MFS clients and provide general product knowledge about financial and non-financial transactions. This position provides an excellent training program to start, with the opportunity for advancement after six months.

WHAT YOU WILL DO

Responds to incoming phone calls from existing and potential MFS clients about MFS products.
Processes a variety of routine and complex financial and non-financial transactions while meeting or exceeding department standards for productivity and quality.
Resolves basic account problems and questions; initiates research on more complex problems by directing to appropriate work area for resolution.
Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.
Maintains proper documentation of telephone calls and performs additional duties as requested.
Interacts with other departments within the Service Center to resolve problems and answer questions.

WHAT WE ARE LOOKING FOR

Associate's Degree or equivalent experience preferred.
0-1+ year of customer service experience preferred.
Detailed communication and analytical skills.
Strong attention to detail and organizational skills.
General knowledge of Microsoft Office products preferred.
Employees in this role are required to be physically present in the office.

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