Client Service Specialist at Moody's in New York, NY

Location(s):

7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US

Line Of Business: Customer, Operations, & Risk OU(COR OU)

Job Category:

Corporate Services

Experience Level: Experienced Hire

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At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Employer: Moody's Analytics, Inc.

Title: Senior Client Service Specialist

Location: 7 World Trade Center, 250 Greenwich Street, New York, NY 10007

Duties: Perform data analysis and analyze complex financial models from both conceptual and practical perspectives, offering comprehensive quantitative solutions. Support clients on the use of our industry-leading credit risk products. Analyze technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages, and operating system/database server diagnostics. Debug client reported issues. Test AI technology and contribute to Moody's initiatives in implementing and promoting the use of AI technology. Provide constructive feedback to the sales and training groups regarding client needs and opportunities. Identify, capture, and channel client feedback on product features and functionality to product managers. Understand new financial products and work with sales, product managers, data analytics team, research on establishing escalation procedures, enabling our teams to start smoothly on the support of a new product. Proactively identify knowledge gaps, design, and implement training to support the team's development.

Requirements: Requires a Master's degree or foreign equivalent in Computer Science, Engineering, or a closely related technical field. Must have experience with the following: performing complex data analysis and interpreting financial models; writing SQL Server or Oracle queries and stored procedures and analyzing SQL procedures and error messages, and Operating System/Database server diagnostics; utilizing Excel and programming languages such as Python, C#; or RStudio; and utilizing DBeaver, AWS CloudWatch, EC2, or S3.

For US-based roles only: the anticipated hiring base salary range for this position is $100,547 to $113,750/yr, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

To apply, please submit resume through careers.moodys.com or via e-mail at hrbox28@moodys.com. Please refer to Job Ref. 8573.

For US-based roles only: the anticipated hiring base salary range for this position is $100,547 - $113,750, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.

Moody’s Corporation is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.

VEVRAA Federal Contractor

We Request Priority Protected Veteran and Disabled Referrals for all of our locations

Please contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.