Commercial Insurance SBU Broking Specialist- hybrid or remote (future) at NFP in Austin, TX

Who We Are:

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

The Role at NFP

NOTE: This opportunity is for future needs. We often recruit for this role due to increased business and career progression of current staff. Applying to this opportunity now will move qualified applicants to the shortlist when a new need arises. If you are looking for an immediate opportunity, please return to our current openings via our Careers Page at https://careers.nfp.com and search for roles NOT labeled (future).

The SBU (Select Business Unit) Broking Specialist will be responsible for assisting our Sales Agent teams with the daily servicing of our clients while utilizing the top national and regional carriers. Responsibilities include analyzing clients’ exposures to develop solutions, solicit quotes, negotiate with markets, analyze comparisons, and make recommendations to the Account Management team. Operating ethically, respectfully, with honesty, and integrity.

This is a full-time position, ideally working hybrid from any of our central region offices, but we will consider a fully remote option for experienced P&C candidates. Must be able to work on a CST or EST time zone schedule.

Essential Duties and Responsibilities

Communicate with Sales Agents regarding any challenges to ensure deadlines are met.
Build relationships with underwriters and keep current with insurance company risk guidelines.
Primarily, this is a carrier-facing role, but you will provide exemplary customer service when corresponding with clients when necessary.
Follow the Workflow and use the Service Level Agreement (SLA) as guides.
Rate on carrier websites, using the marketing and new business guidelines.
Provide coverage for Marketing Specialists as needed.
Answer the phones and respond to client e-mails promptly.
Direct any client inquiries regarding sales, billing, or proofs to the respective teams.
Record loss runs and supplementals on modification worksheets.
Work with the Sales Agent on quotes, payment options, binding, etc., to present to the clients. Escalate issues to the Sales Agent when necessary
Obtain updated information from the client for underwriting request.
In EPIC, create Loss Policy Release, change requests and billing for submission to underwriting.
Perform other duties as assigned.

What We’re Looking For

Ability to work independently and in a team environment to anticipate client and team needs
Effective time management and decision-making skills
Diligent follow-up skills
Ability to express ideas clearly in both written and oral communications
Handle situations in a calm, courteous and professional manner
Be customer-focused to establish and maintain effective relationships
Prioritize tasks to meet deadlines
Possess strong analytical and problem-solving skills
Be flexible and adaptable to changing priorities, deadlines, and technology.

Education and/or Experience

HS Diploma/GED required. College degree preferred
At least 2 years of Commercial Lines P&C experience preferred
Above average computer skills including the ability to navigate agency management system
Intermediate-level Microsoft Office Suite required
Experience with EPIC (or other industry CRM) preferred

Certificates, Licenses, Registration

P&C license preferred or have the ability to obtain within 3 months of employment and retain license by meeting the continuing education requirements

What We Offer:

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

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