Location Designation:Hybrid - 3 days per quarter
As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.
We are seeking a highly skilled and experienced Senior Windows Service Architect/Engineer to join our dynamic IT team. The ideal candidate will have extensive experience and expertise with Microsoft EUC platform ecosystem and exposure to other non-Windows technology (Linux, Apple, etc.). This role requires a blend of technical prowess in Software, Hardware, Virtualization, Cloud, Security, and excellent communication skills.
What You'll Do:
- Architect, Implement, manage, and monitor EUC solutions with a strong emphasis and focus on End User Experience.
- Provide technology and strategy roadmaps for EUC in support of NYL Value Streams and business requirements.
- Develop and maintain policies, procedures, and training materials for end-users to ensure best practices.
- Serve as the primary contact for escalated L3 support issues related to EUC, diagnosing and resolving complex technical problems.
- Collaborate with IT security teams to enforce security policies and procedures to safeguard corporate data.
- Participate in the evaluation, selection, and deployment of new EUC technologies and hardware.
- Provide excellent technical support and guidance to users and resolve issues in a timely manner.
- Keep up to date with the latest industry trends and technologies in EUC.
What You'll Bring:
- Minimum of 8 years' experience in EUC as a senior engineer with a focus on Microsoft Windows technologies.
- Proven expertise in engineering and supporting a complex EUC environment including but not limited to, Global, Work from home, cloud, in-office.
- Experience in deploying and managing EUC solutions in a corporate environment.
- Familiarity with technologies such as Autopatch and Autopilot.
- Familiarity with ITIL or other IT service management frameworks.
- Strong experience in Level 3 support roles.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and the ability to work under pressure.
- Ability to work independently and as part of a team.
- Experience with management profiles in the Windows, W365, or AVD space is preferred.
Pay Transparency
Salary Range:$122,500-$210,000
Overtime eligible:Exempt
Discretionary bonus eligible:Yes
Sales bonus eligible:No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID:90664