Mountain Park Health Center
CSR-Family Practice-Tempe 11am-8pm
Tempe, AZ
Nov 13, 2024
Full-time
Full Job Description

This position is responsible for providing customer service in a clinical environment and maintaining patient demographic information. Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.

Essential Functions

  • Updates patient demographics and verifies insurance information per visit.
  • Collects payments and provides receipts.
  • Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
  • Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
  • Schedules appointments and provides patients with future appointment details.
  • Obtains medical records for same day appointments.
  • Provides efficient and courteous phone support including answering customer questions/concerns, directing customers to the correct department, and coding telephone encounters to the correct department.
  • Maintains regular and predictable attendance.
  • Performs Other duties as required.

Qualifications

Minimum Qualifications:

  • High school diploma or equivalent

Preferred Qualifications:

  • At least one year of previous customer service experience
  • Bilingual in English and Spanish
PDN-9d79de96-98b0-4a89-ade0-52b0a6073959
Job Information
Job Category:
Customer Service
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CSR-Family Practice-Tempe 11am-8pm
Mountain Park Health Center
Tempe, AZ
Nov 13, 2024
Full-time
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