Job Overview

The Customer Operations Coordinator II is responsible for monitoring, tracking, and applying accessorials across the managed freight carrier network for the largest Coca-Cola bottler in the US.

Duties & Responsibilities

Validates and approves carrier requested accessorial charges and updates information in the appropriate transportation management system; whereby, accessorials include but are not limited to truck order not used, wait time loading, wait time unloading, bobtail, out of route mileage, trailer repositioning, trailer storage. This includes identifying and tracking trends in accessorial charges that can be used by the Customer Excellence Team to improve performance and efficiency across the supply chain.
Acts as lead for Operations on any outside sourcing lanes to include scheduling for MF and Brokerage. Utilizes the customer’s transportation management system to assign pick-up and delivery appointments that meet on-time delivery and on-time pick-up requirements outlined by the customer and ensures transportation management system is accurately updated.
Serve as floater/vacation coverage of Coordinator I role as needed, including load creation and coordination of manual loads as outlined by the customer.
Manages, generates and distributes track and trace reports daily as required to Coordinator I position for closing/tracking/tracing to include management of Niagara track/trace duties.
Performs other duties as assigned.

Knowledge, Skills, & Abilities

Effective communication across multiple functions within the company
Computer proficient

Minimum Qualifications

High school diploma or GED
Knowledge acquired through 1 to 3 years work experience

Preferred Qualifications

N/A

Work Environment

Office environment

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..