The Coca-Cola Company
Customer Relations Manager
Enfield, CT
Nov 23, 2024
Full Job Description
  • Benefits: Medical, Dental, Vision and 401(k) with Match
  • Paid Time Off
  • Growth Opportunties
  • Wellness Programs
  • Competitive Wage
  • Employee Perks

Position Responsibilities:

  • Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer satisfaction, resolving issues, educating restaurant teams on new programs, and acting as a trusted advisor and brand ambassador
  • Resolve Customer and/or Driver issues or concerns; provide timely responses to any customer queries; enter all customer interactions into Customer Relationship Manager (CRM) system. Assign and follow up for resolution; communicate resolution to all stakeholders.
  • Schedule restaurant visits and conduct restaurant location delivery observations prioritizing restaurant visit with lowest service levels (delivery on-time metric and deliver accuracy metric)
  • Conduct Inventory Management Effectiveness Training (IMET) to help our customers improve their food costs. Offer training and encourage all owner operators to set up classes for their managers
  • Partner with distribution center leadership to assist with development of master delivery schedules. Responsible for communication to owner operator/restaurant managers to gain buy-in and address concerns with schedules
  • Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings. Partner with team to develop plans to coordinate efficiency/execution of deliveries
  • Other duties as assigned

Required Education and Experience:

  • Bachelor’s Degree with 6 plus years of related experience or High School Diploma/General Education Diploma (GED) with 9 plus years of specific experience

PDN-9d8e0605-93ef-4715-8b2e-23425a210361
Job Information
Job Category:
Management
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Customer Relations Manager
The Coca-Cola Company
Enfield, CT
Nov 23, 2024
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