Job ID: 24-03345

Health Information Research - Customer Service Assistant
Washington DC or Baltimore MD area

MUST:
1+year of experience
Must be able to respond to Spanish speaking callers verbally and in writing
Experience working in the health information field and healthcare terminology knowledge
Ability to conduct research
Strong customer service skills
Proficient with Microsoft Office Suite as well as various databases
Confident in ability to prepare and give presentations using Power Point
Experienced creating spread sheets and reports using Excel
Comfortable working in a deadline driven environment
Bachelors Agree in a Science or health-related field

DUTIES:
Respond to inquiries by phone calls, email, and Live Chat
Answer incoming telephone calls and assess callers needs
Draft responses to inquiries in Spanish and English
Gather data and conduct research
Scan health literature information that will be assist with responding to inquiries.
Participate in developing materials and publications that will be used to respond to medical inquiries
Review health-related and medical journals to articles
Prepare monthly presentations for continuing education related to treatment in the healthcare field and of rare diseases
Provide support at professional healthcare meetings
Perform other duties as assigned

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.