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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging.

General Purpose

The Customer Solutions Program Manager is responsible for the coordination and administration of all aspects of assigned programs including, planning, organizing, leading, and controlling program activities in accordance with the mission and goals of the organization.

Responsibilities

* Promote a customer first culture and commit to delivering outstanding results for customers.
* Assist with the development and implementation of long-term goals and objectives to achieve the successful outcome of assigned programs.
* Coordinate the development of an annual budget and operating plan to support assigned programs.
* Develop a culture of continuous improvement with contractors to assess the strengths and weaknesses of assigned programs and identify areas for improvement.
* Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards.
* Coordinate the delivery of services among different program activities to increase effectiveness and efficiency within the organization.
* Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards
* Identify cost effective load management and/or energy efficiency opportunities and develop acquisition strategies consistent with the unique protocol established by each state commission.
* Participates with the resource size, shape, operating characteristics, and costs for the development of the company's integrated resource and business plans.
* Implement integrated resource plan demand-side resource options.
* Ensure assigned programs are cost-effective and consistent with the unique protocol established by each state commission.
* Assist with the creation, modification and/or elimination of load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness.
* Coordinate data responses supporting programs as needed.
* Responsible for achieving DSM savings targets within established budgets.
* Monitor program activities on a regular basis and actively participate in evaluations.
* Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.

Requirements

* Bachelor's Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience.
* A minimum of five years professional experience with energy efficiency and/or load management technologies, project management, and/or program management.
* Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
* Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
* Advanced Oral and written communication skills to communicate objectives and action plans.
* Ability to work with all organizational levels to influence actions and negotiate outcomes
* Ability to listen and communicate effectively through oral and written means.
* Proficient with the use of personal computers to gather, analyze, and summarize data.

Preferences

* MBA
* Program Management Professional (PMP) and/or Program Management Professional (PgMP)
* Knowledge of Program Management
* Demonstrated knowledge of the application of Demand Side Management (DSM) technologies.
* Demonstrated knowledge of the application of Demand Side Manaement with sites > 1MW in demand, including commercial, industrial and agricultural applications.
* Demonstrated knowledge of the management of Key Customer Account relationships.
* Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred

Employees must be able to perform the essential functions of the position with or without an accommodation.

Additional Information

Req Id: 113347
Company Code: PacifiCorp
Primary Location: Salt Lake City, UT or Portland, OR
Department: Customer Care
Schedule: Full Time
Personnel Subarea: Exempt
Hiring Range: $103,800 - $134,200

This position is eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.

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