Job Location: 62 Lake Mirror Rd, Forest Park, GA 30297
The AMI Data Analyst position is a highly technical job that oversees the flow of AMI (Advanced Meter Infrastructure) data from 2.8 million customer meters to the GPC billing systems. This position ensures the continuous availability of high-quality data from the AMI Systems (Sensus RNI and MDM - C2M) to CSS and all other systems that rely on meter data (for billing and other uses, both internal and external). The AMI Data Analyst will ensure that operating systems and databases are operating correctly and reporting data. They will analyze the daily performance of all meters, ensure the continuity and quality of data, and identify potential operational problem areas. The AMI Data Analyst will ensure the resolution of any meter exceptions caused by system performance, application, or system failures to transmit meter data to other systems, such as CSS. They will work with other team members to prepare daily analysis of AMI system performance, report problem areas to identify performance trends, and develop operational processes to improve data collection.
The AMI Data Analyst will work closely with our partner organizations: Technology Organization, Billing Services, Power Delivery, and Metering Services. Strong relationships and clear communication between these groups are needed to ensure meter data is provided to all required systems in a timely manner to best serve our customers.
JOB REQUIREMENTS (Education, Experience, Knowledge, and Skills)
- A four-year degree in business, computer systems, or engineering is preferred
- A minimum of three (2+) years' experience in Customer Services, Metering Services, Information Technology or Distribution operations
- Working knowledge of CSS, ARMS III, and Sensus desired.
- Basic knowledge of residential and commercial rates, and GPC standards desired.
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
- Experience performing data analysis and reporting desired.
- Ability to work with and across the Customer Services and Metering Services departments
- Ability to manage multiple activities, and the systems necessary to monitor and measure the operations of nearly 2.8 million meters
- Ability to manage complex technology and business issues
- Good interpersonal skills—ability to work with managers, peers, vendor, suppliers and internal resources
JOB RESPONSIBILITIES
- Provide daily monitoring of AMI system performance
- Assure continuous availability of high-quality data from the AMI systems to C2M / MDM by resolving data exceptions to ensure successful billing
- Apply understanding of the technical architecture of the AMI systems to identify and troubleshoot issues that interrupt data flow
- Work with appropriate field resources to collect billing data to improve billing performance
- Report and communicate AMI activities and results operational activities to management.
- Provide training as necessary to help other departments understand the AMI portion of the Billing process
- Identify and troubleshoot issues with AMI Systems and infrastructure (hardware, software, and network) that interrupt data flow processes
- Enhance work practices by assisting with specifying requirements, designing, building, testing, and evaluating the various; write queries, scripts, or programs to enhance data analysis
- Partner with the AMI Network Analyst to ensure team goals are met
BEHAVIORAL ATTRIBUTES
- Demonstrates the behaviors of Southern Style – Company values: unquestionable trust, superior performance and total commitment.
- Detail oriented
- Self-motivated / highly dependable
- Demonstrates good judgment and personal responsibility in all aspects of performance
- Takes personal ownership of results
- Consistently sets and maintains high performance standards
- Builds effective relationships both internally and externally
- Seeks continual growth and development
- Demonstrates professionalism in the work environment
- Must be a team player