Deposit Services Manager at First Horizon National Corporation in Memphis, TN

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The Deposit Services Manager is responsible for the oversight, coordination and management of the Deposit Services department. This department is responsible for the CIF (customer information file) area as well as the Deposit Maintenance area. The CIF area is responsible for ensuring deposit customer profile records are accurate, merging duplicate profiles and reviewing deposit account documentation such as signature cards, business resolution papers and legal documents. The Deposit Maintenance area is responsible for processing deposit maintenance requests, TIN compliance, IRS B notices, safe deposit box, client compromise, escheatment, Hogan PCD maintenance, CDARS/ICS, and time deposits.

The manager is charged with developing and executing strategies that deliver efficient operational processes and limit operational risks. The ideal candidate possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure. The manager is accountable for leading team and managing all activities in which the team is engaged.

Essential Duties and Responsibilities:

Supervises subordinate staff including hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating coaching, corrective and disciplinary actions to include terminations.

Plans and schedules activities and coordinates those activities with other functional areas; coordinates the activities of compliance, marketing, operations, production, and other staff support personnel.

Develops, reviews, and recommends overall operational systems and procedures relating to deposit services activities.

Manages key vendor relationships where appropriate.

Plays a key role in supporting major projects related to deposits which includes hardware replacement and software upgrades.

Establishes and refines processes as necessary to promote optimum efficiency and ensure desired production standards are achieved.

Establishes and maintains a work environment that is motivational and participative; promotes an environment that supports diversity and Firstpower culture.

Exercises a wide range of decision-making control when presented with multi-faceted factors; identifies, resolves and escalates problems in collaboration with stakeholders.

Maintains a commitment to continuous learning, developing knowledge and skills to competently and efficiently execute job duties.

Leads with a collaborative work style.

Interacts professionally with both executives and peers across the organization.

Education and/or Work Experience Requirements:

At least 5 years of previous banking or operations experience preferred

Excellent verbal and written communication skills

Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Strong analytical skills

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service

Ability to work independently and to carry out assignments to completion within parameters of instructions given

Excellent organizational and customer service skills

High School diploma required; college degree preferred or equivalent experience/working knowledge of banking/operations

Physical Requirements:

Basic keyboarding or other repetitive motions

Lifting/pushing objects

Must be able to talk, listen and speak clearly on telephone

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.

Hours:

Monday - Friday / 8:00 AM - 5:00 PM

About Us:

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)