Park Hyatt Chicago
Empower Moments of Elegance: Lead with Distinction as the Director of Luxury Sales at Park Hyatt Chicago, Where Every Detail Elevates Luxury Experiences
ABOUT US:
Park Hyatt Chicago is the flagship hotel for the Park Hyatt brand, setting the standard for luxury and excellence. As a Forbes 4-star rated establishment, we pride ourselves on delivering an exceptional experience that exceeds expectations. Strategically situated in the heart of Chicago's vibrant Magnificent Mile, our hotel combines timeless elegance with modern amenities to provide guests with an unforgettable stay. From our meticulously appointed accommodations to our award-winning dining options and impeccable service, Park Hyatt Chicago offers discerning travelers the ultimate in sophistication and comfort.
THE ROLE:
A proven leader within the hospitality industry, the Director of Luxury Sales is an experienced professional who has demonstrated strategic performance, commitment and expertise in both corporate and luxury travel sales. The Director of Luxury Sales will solicit and penetrate through direct sales and marketing efforts, accounts which exhibit potential for business in our luxury downtown Chicago hotel.
RESPONSIBILITIES (Include, but not limited to):
- Lead Luxury & Business Travel Sales: Oversee all business travel and luxury sales efforts for the Park Hyatt Chicago, ensuring the hotel meets or exceeds revenue goals and achieves optimal performance within its exclusive market.
- Develop & Implement Sales Strategies: Create and execute strategic sales plans for volume and local business travel accounts to maximize revenue generation and hotel performance.
- Account Management: Coordinate monthly and annual account reviews, develop market action plans, and drive initiatives to strengthen relationships and grow accounts.
- Corporate RFP Management: Own and manage the corporate RFP process for all volume accounts, ensuring seamless execution and competitive positioning.
- Collaborate with Hyatt Sales Force Team: Build and maintain strong relationships with the Hyatt Sales Force Team across various markets to align sales efforts and drive results.
- Manage Luxury Consortia Partnerships: Oversee and cultivate relationships with key luxury consortia partners (e.g., American Express FH&R, Virtuoso, Signature), driving strategic marketing initiatives and maximizing sales opportunities.
- Sales Calls & Business Travel Engagements: Conduct regular sales calls and business travel visits to key accounts, attend tradeshows, and represent the hotel at Hyatt Preferred Agency Program events.
- Site Visits & Fam Trips: Plan and execute site visits and destination familiarization trips, in collaboration with Hyatt Sales Force, Convention and Visitors Bureaus (CVB), and strategic partners.
- Research & Identify B2B Opportunities: Proactively research and identify new B2B sales opportunities, driving brand awareness and revenue growth through innovative account management strategies.
- Sales Call Goals: Meet or exceed assigned sales solicitation call goals as set by the Director of Sales, Marketing & Events, ensuring a consistent pipeline of business.
- Website & Content Management: Manage and update partner websites with fresh, engaging content and imagery that reflects the Park Hyatt Chicago’s luxury guest experience.
- Guest Engagement: Foster meaningful interactions with guests, ensuring every engagement offers a personalized, luxury experience that aligns with the Park Hyatt brand.
- Autonomous Decision-Making: Work independently while adhering to established policies and budgetary guidelines to drive business outcomes.
- Team Collaboration & Leadership: Lead, participate in, and facilitate team meetings as needed, ensuring alignment and effective communication across all departments.
- Sales Coordinator Development: Mentor and develop a sales coordinator, providing guidance and support to help them achieve their career growth goals within the sales department.
SALARY:
Salary range for this position is $76,000 - $114,100. Actual pay will be commensurate with experience.
BENEFITS:
Enjoy comprehensive benefits including health and welfare plans after only 30 days, financial wellbeing options such as a 401(k) plan with a match, and a variety of lifestyle benefits like paid time off, complimentary and discounted rooms at Hyatt locations worldwide, and more!
Qualifications
- Experience: Minimum 5-7 years in luxury hotel sales, business travel sales, or related field.
- Luxury Partnerships: Proven experience with luxury consortia (e.g., Virtuoso, Signature, AMEX FH&R).
- Sales Strategy: Strong background in corporate RFP management and account growth.
- Skills: Proficient in CRM tools (Salesforce, Opera), Microsoft Office, and digital content management.
- Leadership: Ability to lead, mentor, and collaborate with cross-functional teams.
- Communication: Excellent interpersonal, negotiation, and presentation skills.
- Results-Oriented: Self-motivated, with a focus on achieving sales targets and delivering results.
- Adaptability: Ability to travel for client meetings, tradeshows, and sales calls.
- Education: Bachelor’s degree in Business, Hospitality, Marketing, or related field.
- Personal Attributes: Detail-oriented, professional, and passionate about luxury hospitality.