If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Job Description

Who We're Looking For:

A dynamic and energetic individual who is detail oriented and able to work tactically with a sense of urgency. This role supports program creation and facilitation through system administration of Moodle Workplace for all non-degree programming, and applies adult learning theory and analyzes data to improve program offerings. This role acts as program support; coordinating logistics, developing and publishing program support materials, managing invoicing as needed, and contributing to collaborative process improvement.

Job Summary

Primary responsibility for the system administration of Moodle Workplace for all Executive Education non-degree programming. Acts as a technical resource in support of the multiple platforms used in operating the department. Manages all phases of the learner and faculty experience that intersects with technology. Analyzes program and participant data to make program enhancements. Provides facilitation, administrative, content design and adult learning principles in support of programming.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Manage Technology & Systems: (60%):

• Apply adult learning theory, design models and best practices to build interactive learning experiences through LMS platform to reinforce course content
• Create & update program sites and courses for each program offering; blended, live on-line & on-campus delivery modes
• Provide instructional, LMS technical support, and troubleshooting expertise to executive education faculty and learners
• Manage upgrades with LMS (Moodle Workplace); communicate changes to learners/faculty.
• Stay current with learning technology trends; explore, evaluate and recommend new tools/technologies to enhance the user experience
• Acts as a technical resource for multiple operational platforms within the department (Salesforce, Pardot, Blackthorn, etc.)
• Develop ongoing training and training materials, visual aids for learner and faculty onboarding.

Data analysis: (20%):

• Develop, implement and analyze post program surveys
• Track enrollment and participant progress
• Identify trends in utilization
• Create and sustain departmental dashboard
• Synthesize analysis using air table, tableau tools
• Interprets data to make programming recommendations

Program support: (20%):

• Coordinate program logistics; Moodle, Zoom
• Lead development of program workbooks, faculty bios, content & participant bios
• Manage Faculty and Participant invoicing/purchase order process as necessary
• Contribute to process improvement and quality initiatives

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses):

• Bachelor's degree and between 3-5 years of relevant experience, preferably in a business or higher education context or an equivalent combination of education and/or experience.
• Demonstrated experience with learning management systems.
• Intermediate proficiency in MS Excel.
• Experience working with individuals from diverse backgrounds.

Preferred Qualifications:

• Moodle experience preferred.
• Additional exposure to learning, CRM and tools; Tableau, Air table, Salesforce.

Skills:

• Excellent communication, collaboration and interpersonal skills.
• High attention to detail and accuracy.
• Ability to synthesize data and translate into actionable insights and recommendations.
• Organized, problem solver that can manage competing priorities and time-sensitve projects independently.
• An understanding of adult learning theory and a learning mindset is beneficial.

You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

Position Type:

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.