Position: Family Self-Sufficiency Coordinator
Starting Rate: $23.28/hour Job #34-24
DEADLINE FOR APPLICATIONS: Open Until Filled

The Housing Authority of the City of Austin (HACA) is looking for a motivated candidate to join a team that provides services to families and individuals who are on the Housing Choice Voucher Program and working toward their individual economic self-sufficiency goals. The qualified candidate will coordinate services through the Family Self-Sufficiency Program. HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals.

What you will do in this position:

• Develop and deliver a broad range of service coordination for Housing Choice Voucher participants within the Housing Authority's Family Self-Sufficiency (FSS) program
• Perform a variety of tasks involving case management, planning, implementing and monitoring activities, including documenting and reporting program results
• Recruit potential FSS participants with orientation sessions
• Process resident FSS applications, screen applicants, determine eligibility, and enroll participants
• Coordinate services with community partners and provide necessary case management for program success
• Provide guidance and support to participants and monitor family compliance with participation contract
• Perform timely and accurate data entry including case notes, and maintain organized client records in the digital file storage system
• Assist with planning and participate in workshops, webinars, trainings for FSS participants, and the annual ceremony to honor FSS graduates
• Maintain contact and collaborate with public and private community agencies that provide services and support to FSS program participants
• Provide financial supports to FSS participants through procurement system, using various funding sources to aid in the achievement of their individual FSS goals
• Track changes in FSS participants' income and monitor escrow accrual and make adjustments as necessary
• Promptly respond to participant and community partner inquiries via phone or email to maintain excellent working relationships

More about this position:

Qualified candidates must possess:

• Bachelor's degree in social science or business from a four-year college or university; OR
• Four years related experience and/or training; OR
• Equivalent combination of education and experience.

Preferred candidates will also possess the following skills and abilities:

• Ability to provide compassionate and professional customer service to the clientele of diverse backgrounds
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Experience in providing social services
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of HUD programs and regulatory compliance
• Spanish language proficiency

More about the team:

The HACA Assisted Housing Department is a cohesive and committed team of affordable housing professionals. We work together to uphold the values and commitments of our agency, administer just and impactful programs, and maintain the highest standard of performance and program integrity. The primary task of this department is to administer the Housing Choice Voucher program. Together we support more than 6,000 households and pay more than $70 million in rental assistance every year.

The Family Self-Sufficiency team is a division within the Assisted Housing department. We are small team who provide personalized case management to approximately 285 HCV clients who have a goal to increase their earned income and improve their lives. The team works together closely to deliver excellent service to our participant families and see them through to graduation.

Benefits:

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• 403A retirement plan with employer contributions
• Short and long-term disability
• Employee Assistance Program

Schedule & Salary:

• Hybrid working schedule eligible
• 8-hour shift, predictable schedule
• Monday - Friday, 8:00 - 5:00
• $23.28/hour with annual merit increase potential

Please click within to learn more about this position and how to apply.