At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
This is a float position. Some travel is required.
Monday-Friday (8 a.m.-4:30 p.m.)
Occ Summary
Coordinate and participate in various duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. The position also involves customer service, message distribution, ancillary scheduling, preparation, and referral management.
Work Performed
Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities. Enterpre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collection bags. File history sheets, ancillary reports, and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify the correct patient information in Maestro Care. Verify patient's demographic data. EditMaestro Care as needed. Accurately identify the appropriate account for patient visits. Present and educate patients on the required forms and obtain signatures as required by policy and procedure. Complete all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient-specific chart documents and requisition/transmittal documents. Copy, print, and distribute insurance cards as indicated by procedure.
Coordinate all labs and procedures as requested. Maintain private physician-office charts. P repareencounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. This encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Expenses lainbilling to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on the insurance plan. Check k-outpatients. Make return appointments by scheduling patients into the appointment type, entering the primary care physician, or referring them to deliver messages to physicians, nurses, and others. The report was obtained from a medical physician who scheduled tests and procedures. Answer the telephone and take anal information from patients, referring physicians accurately, completely, and timely. Disseminate messages according to communication standards.
Knowledge, Skills, and Abilities
Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact effectively with customers, and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Level Characteristics
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
Experience
Two years experience working in hospital service access, clinical service access, physician office, or billing and collections. Or an Associate's degree in a healthcare-related field and one year of experience working with the public. Or a Bachelor's degree and one year of experience working with the public.
Degrees, licenses, and certifications
None required
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.