Are you motived by providing high-quality customer service? Do you have a passion for helping others? NJM Insurance Group currently has an opening in our Contact Center for a First Notice of Loss Associate where you will play an important role in ensuring our customers have a positive experience with us by responding to their inbound calls. Formal in-house training is provided. This is a hybrid position which requires time in the office as well as at home.
With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading regional provider of commercial lines, worker’s compensation, automobile, and property insurance.
Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time-off plan, and much more!
Schedule:
Monday to Friday (9:30am-5:45pm) and 1 Saturday a month (8:30am-4:30p)
Salary: $43,886 (Compensation is commensurate with experience and credentials)
Responsibilities
- Will serve as first contact for our customers who are reporting claims. This includes handling incoming calls and accurately processing information into the system for assignment to an adjuster.
- Provide exceptional customer service to customers who have experienced and auto or property loss
- Determine appropriate coverage and complete necessary follow-ups in a timely manner
- Efficiently navigate systems to access appropriate information to service callers
- Perform additional duties within the department, as needed
Requirements
- Contact Center experience handling inbound calls is a plus
- Must have or be able to obtain and maintain a home high-speed internet connection
- Strong verbal and written communication skills
- Ability to demonstrate empathy to customers during what may be a stressful time
- Excellent listening skills
- Ability to navigate multiple programs simultaneously
- Accurate keyboarding skills
- Bilingual in English and Spanish is a plus
- High school diploma or GED
Team members receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.