Location: On site at location listed in job posting.
Weekly Scheduled Hours: Full Time position but will require flexible work hours, available 8am-8pm, rotating weekend hours as needed
SUMMARY
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The primary role of this position is supporting the Director of Fraud Prevention ensuring the organization’s goals and objectives are achieved. As a result of the bank’s sophisticated risk rules, certain customer payments are outsorted and will require further review and authentication prior to completion. The Fraud Analyst must investigate outsorted items and follow required processes to complete this activity while meeting all payment and customer deadlines. Balancing customer expectations as well as fraud loss is a critical success factor of this role. Providing feedback to the Fraud Protection Services team on changing trends and effectiveness of the process given the changing attack vectors of the fraudsters requires an end-to-end understanding of the payments process. The Fraud Analyst will work with their leader to enhance automation to improve the experience for both employees and customers. This individual must demonstrate strong analytical, critical thinking, change management, and interpersonal skills to work with the Fraud Protection Services team while also possessing technical acumen and the ability to communicate across the organization.
Essential Duties and Responsibilities:
- Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines.
- Constantly evaluates opportunities for process improvement.
- Understands the importance of being knowledgeable/balanced in payments and customer satisfaction.
- Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud.
- Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization.
- Ability to adjust as needed to maintain KPIs for various payment rails.
- Evaluates risk factors when making critical transaction decisions.
- Performs other duties as required.
Education and/or Work Experience Requirements:
- Bachelor Degree required
- Minimum of two years of fraud industry experience preferred;
Physical Requirements:
- Must be able to travel domestically as required, etc.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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