Location: Carol Clinic

Position: Front Office Coordinator

Job Description

The Front Office Coordinator oversees the administrative duties of the clinic.  He/She is responsible for moving the patients through the intake and checkout process.  The Front Office Coordinator must ensure that all procedures, from pulling the correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients.  The Front Office Coordinator must interact smoothly with the back office personnel as well.

Specific Job Duties

• Greet patients and visitors in a courteous and friendly manner
• Handle incoming calls
• Arrange appointments and referrals
• Prepare new records and maintains records accurately and safely
• Type correspondence, reports, memos, and forms as requested by physician and practice manager
• Some transcription or entering of medical notes/information 
• Ensure the safe and honest handling of all money received at clinic
• Prepare billing packets of each day for billing company
• Perform insurance verification
• Take clear and concise phone messages
• Schedule and confirm appointments daily
• Collect copays, deductibles, and inquire about previous balances that the patient may have
• Prepare chart for the next day
• Create new patient packets and charts and/or entry into Electronic Health Records
• Maintain inventory and submit officer supply order to appropriate administrative personnel
• Keep front area neat and tidy at all times
• Copy medical information as requested following proper procedures
• Distribute mail and handle routine correspondence
• Distribute incoming reports and correspondence to physician or place in files or patients' charts 
• Cross train to perform back office duties when needed

Skills/Qualifications:

• Supply Management, Verbal Communication, Infection Control, Creating a Safe and Effective Environment, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork
• H.S. Graduate (Bachelor preferred)
• Previous medial office experience preferred with some managerial background
• Ability to comprehend established office routines and policies
• Ability to keep financial records and perform mathematical computations
• Knowledge of medical terminology
• Understand HIPAA and OSHA regulations and privacy practices
• Good organizational skills and multi-tasked abilities
• Computer skills
• Must be able to learn quickly from oral or written instructions
• Must be dependable 

Personal Qualifications:

• Able to work under pressure
• Ability to communicate well with people in person and on the phone
• Can be trusted with confidential information 
• Can be trusted with handling money
• Must have a neat and friendly appearance

Other Duties:

• Any other duties relating to the business operation of the medical practice that may be assigned by the physician or office manager
• Daily supervisor of all employees and other staff rotating through the office
• Training of all new employees in regards to daily office operations
• Assist in job interviews and evaluations of prospective employees and rotating externs
• Assist in annual evaluation of employee performance including recommendations to practice administration
• Other duties as determined by the needs of the physician or practice manager

Supervisory Relationship:

• Reports to physician, practice manager, or any administrative staff of greater authority

Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.