Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
This position is responsible for providing quality and organizational excellence by leading cross-functional quality and process improvement initiatives across the Health Care System.
The Quality Leader will support the Self Scheduling Program within Care Access and Service Integration (CASI) to lead quality improvement projects and assist in developing and executing strategic self-scheduling initiatives. This individual must demonstrate strong communication skills, accountability, adaptability, and be results-oriented.
The Quality Leader will serve as subject matter expert in self-scheduling tools and workflows across UNC Health, working directly with clinic operations staff and leaders to improve KPIs and online scheduling adoption (i.e. Fast Pass, ticket scheduling, open and direct scheduling). The Quality Leader will conduct gap analysis and identify needed improvement strategies.
Individual will perform in-depth problem solving, independent decision-making and coordination of quality programs. Individual will also utilize quality/process improvement tools, methodologies, and technologies to solve access-related business problems and enhance operations.
Responsibilities:
1. Customer Service – Provides high-level of customer service with demonstrated ability to communicate professionally and effectively with team members at all levels within the organization. Effectively follows up on all issues assigned or escalates issues to management with recommendations on how to proceed.
2. Measurement & Analysis - Acts as a coach/consultant to assist departments in identifying and analyzing problems and implementing appropriate solutions. Strong analytical skills with the ability to define analytic needs, interpret and report findings. Ability to conduct gap analyses and draw conclusions from data independently.
3. Problem Solving & Implementation - Makes decisions based on analyses and data. Develops interventions and initiatives based on data. Implements decisions and spreads best practice. Responsible for spread and adoption of initiatives that align with system best practices.
4. Project Management – Assist Operational Project Manager with project implementation, as assigned. Develops and leads quality programs with a focus on implementation, collaboration, success metrics, and KPIs. Collaborates effectively with cross-functional teams and departments to achieve common objectives.
5. Tools, Methodologies & Technologies – Ability to investigate questions, gather data, interpret, organize, and present information with the intent to gain understanding of a process, including measuring the process/problem and identifying/confirming underlying root cause through analysis. Develops interventions and initiatives based on data. Proficient in Excel, PowerPoint, and Visio. Previous experience with EPIC.
Other Information
Other information:
Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
Knowledge/Skills/and Abilities Requirements:
Preference will be given to candidates with the follow Knowledge/Skills and Abilities:
· Experience and proven effectiveness participating and leading quality improvement initiatives.
· Previous clinic operations experience, including working with online scheduling tools
· Experience designing and building enterprise-wide training materials.
·Must possess strong Microsoft skills to include, but not limited to PowerPoint, Excel, Outlook.Working knowledge of and proficiency with Epic applications, Analytics and lean methodologies.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access - Svc Integration
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $34.65 - $49.81 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.