The Town of Wellesley is seeking to hire a full-time (35 hours/week) Help Desk Technician. Under the general direction of the IT Director, the Help Desk Technician provides superior customer service to employees across all levels of Wellesley’s municipal government. You’ll work directly with users to resolve system problems, configure hardware and software, and provide systems training. You’ll also assist the IT Department’s Networking & Cybersecurity and Applications & Data teams with routine tasks like purchasing, inventory, installation, and access control.

What you’ll need… Minimum qualifications include a Bachelor’s degree in Computer Science or related technical discipline and three years of relevant experience; and experience with AV equipment or remote/hybrid meeting technology. The ideal candidate would also have knowledge of networking protocols (e.g. TCP/IP, DNS, DHCP, and LAN/WAN) and exposure to modern cybersecurity tools.

Anticipated hiring range $75-85K, DOQ. The IT Department offers flexible/hybrid scheduling opportunities with excellent benefits (health insurance, vacation, sick time, retirement plan). A complete job description is available at https://www.wellesleyma.gov/HelpDeskTech.

Interested applicants should submit a cover letter and resume in PDF format to the IT Department at ITjobs@wellesleyma.gov. Review of applications will begin immediately. AA/EOE