WHAT YOU'LL DO

Join our HR IT Level 2 operations team and engage with key HR IT systems including Workday, iCIMS, Saba, and various custom applications that support our HR teams. These systems facilitate crucial HR processes at BCG; such as recruiting, learning, staffing, and career development. This role is ideal for a proactive IT professional eager to leverage technology to make a significant impact within a leading global consulting firm.

You will:

Manage incoming inquiries from end users around the world to help them complete business requirements

Serve as a subject matter expert in HR IT

Collaborate effectively with our IT HR Operations and L3 teams team to identify solutions to redundant processes, and create efficiencies where needed

Drive process improvements and advocate for the integration of automation and GEN AI tools to enhance efficiency, reduce manual tasks, and meet or exceed our service level agreements (SLAs) and customer satisfaction (CSAT) metrics

Perform other duties as assigned and as required to ensure the success of the team, HR Product Portfolio and the rest of the BCG community

YOU'RE GOOD AT

Applying IT expertise within HR processes to troubleshoot, identify, and resolve system issues.

Multi-tasking and managing multiple priorities at once

Building relationships and partnering with L3 development teams to manage multiple projects in a dynamic environment

Communicating effectively in English, both written and verbal, with a strong orientation toward customer service

Exercising emotional intelligence and handling complex issues with a proactive approach

Identifying and implementing IT process enhancements and automations

Conducting training sessions and knowledge transfers to upskill new team members and bridge knowledge gaps

Using tools such as Outlook, Confluence, ServiceNow and Slack proficiently

YOU BRING (EXPERIENCE & QUALIFICATIONS)

At least 2 years of experience supporting an HRIS system within a large, highly matrixed, and global organization.

Strong preference for candidates with experience in Workday, especially modules like Reporting, Security, and Core HR. Workday certifications are also highly recommended

A willingness to learn and master additional IT processes related to learning, mobility, staffing, and recruiting.

Experience in a fast-paced IT support role, managing service requests via IT Support tickets

Expertise in analyzing data from ServiceNow dashboards or other ITSM tools and suggesting trends to drive IT strategy

YOU'LL WORK WITH

A diverse team of HR IT L2 ops, consisting of FTEs and contingent workers, many of whom are remote

Business analysts, product owners, chapter leads, and members of the HR IT L3 teams

A broader range of stakeholders within the BCG community, including staff in HR, consulting, and other ticket requesters

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

EQUAL OPPORTUNITY

BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.