JOB SUMMARY:

The IT Systems Engineer's role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers. This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. This individual will technically lead IT projects and provide escalation to other team members.

REPORTS TO: Director, IT Services

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

* Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines

* Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability

* Internal IT Data Center support and maintenance

* Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements

* Create thorough documentation records of design specifications and deployed systems configurations

* Coordinate and execute Azure and Private Cloud managed services implementations

* Provide network and security assessments, identifying opportunities for system improvements and efficiencies

* Create, document, and escalate issues and problems according to ticketing standards and SLAs

* Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems

* Adhere to departmental policies for reporting and managing change requests

* Participate in an emergency on call rotation schedule

* Support development and implementation of Microsoft Azure and Private Cloud infrastructure

* SQL, Hyper-V, and Software Defined Storage performance tuning

* Other duties as required

TECHNICAL SKILLS:

* Ability to design, install, configure, administer, and troubleshoot the following:

- Microsoft Windows Server

- Microsoft Windows Active Directory and Azure Active Directory

- Microsoft Storage Spaces Direct

- Azure AD Connect

- Azure Site Recovery

- Microsoft 365

- On Premise Microsoft Exchange and Hybrid Cloud

- Microsoft SQL Server

- Microsoft Remote Desktop Services

- Microsoft Hyper-V and VMWare Clustered Environments

- Enterprise Anti-Virus solutions

- Enterprise backup solutions - Veeam, Storage Craft, Datto, Azure

* Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage

* Working knowledge of HP, Dell, and SonicWall hardware

* Understanding of 802.1Q VLANS and Traffic Prioritization

SOFT SKILLS & ABILITIES:

* Strong written and verbal communication skills

* Pleasant and professional demeanor in all client and internal communications

* Independent worker and able to work effectively on daily tasks without direct supervision

* Strong organization skills and ability to operate efficiently throughout daily tasks

* In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

* Demonstrates empathy with users and professionalism at all times

* Work well with clients at all levels, from executive to IT personnel to end user

* Operates with client satisfaction in mind

* Energy, enthusiastic and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

* Bachelor's degree preferred

* 10+ years of relevant IT experience

* Preferred Certifications

o Microsoft Azure Administrator

o Microsoft Azure Database Administrator Associate

o SonicWall Network Security Professional (SNSP)

WORK ENVIRONMENT/PHYSICAL DEMANDS:

* Use of computer and office equipment

* Ability to remain calm in stressful situations

* Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

* Ability to schedule for evening or weekend work occasionally

* Valid driver's license in your state of residence and reliable personal vehicle

Benefits:

* Competitive salary

* Relaxed Company Culture

* Generous Vacation Allowance

* Health/Dental/Vision Insurance

* Flu Shots

* Life Insurance

* Long and Short Term Disability Insurance

* Investment in Professional Development

* Value Recognition and Rewards

* 9 paid holidays

* Birthday Paid time off

* Generous Company 401K 4% Match

* Company laptop & Cell Phone

* Team Outings & Events

* Flexible Work/Life Balance Valued

Compensation details: 70000-110000 Yearly Salary

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