ESSENTIAL DUTIES AND RESPONSIBILITIES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, programming, readers' advisory, administrative and other duties in all areas of the unit.

• Deliver exceptional and engaging service to the public.
• Perform circulation and patron account management duties.
• Assist patrons in locating books and information, reference, and reader's advisory
• Assist patrons in using a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, Wi-Fi hotspots, emerging STEAM technologies), including basic troubleshooting and maintenance.
• Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
• Monitor public areas of library.
• Communicate and apply library policies and procedures; address and resolve patron issues.
• In partnership with professional staff, plan, assist with or conduct programs and events to meet community needs and interests, including setting up and operating audiovisual and STEAM equipment.
• Promote library services and participate in outreach activities.
• Perform administrative and organizational tasks such as compiling statistics, generating reports and ordering supplies.
• Participate in trainings and workgroups for planning and implementing projects, programs and initiatives.
• May participate in some selection of library materials, coordinate daily tasks of unit, supervise library pages or MSYEP workers, mentor and train other staff, and contribute to Library's social media.
• Other duties as required for the good of the Library.

MINIMUM REQUIREMENTS:

Education and Experience: Bachelor's degree from a recognized college or university is required. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.

Knowledge, Skills, and Abilities:

• Knowledge and understanding of the Library's mission, vision, values and strategic priorities.
• Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
• Strong customer service skills and commitment to public service.
• Ability to work with a diverse population in an urban setting.
• Effective communication, interpersonal skills and a positive attitude.
• Sound judgment and problem-solving skills, including ability to handle unexpected situations.
• Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation
  periods.
• Knowledge of urban public library concepts and techniques, literature and media, digital resources,
  and current technology.
• Ability to operate library computers, equipment, software and systems.
• Knowledge of principles, materials and equity of access issues related to serving the public; ability
  to apply this knowledge to programs and services and to establish positive relationships with
  patrons.

PREFERRED QUALIFICATIONS: Experience working in public libraries or other community settings is highly desirable. Fluency in a language in addition to English is desirable.

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT: Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library.

SCHEDULE: The workweek is 37.5 hours assigned in the best interests of the Library. The schedule requires a five-day workweek and includes evenings and weekend hours and participation in a systemwide Saturday rotation. The initial schedule will be:

• Monday 9:30-6 (or off for Saturday)
• Tuesday 9:30-6
• Wednesday 12:30-9
• Thursday 9:30-6
• Friday 9:30-6
• Saturday 9:00-2:30 (Saturday rotation #3)*

*Please note that Central Square Branch is open 4 hours on Saturday. This position will be scheduled to work 5.5 hours on Saturday and 8 hours per day during the preceding scheduled work days.

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

• Resume
• Cover Letter