Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

Job Description

About This Role:
The Operations Manager - Leasing will be directly responsible for overseeing the marketing and leasing of all vacant and coming soon homes within their designated portfolio. This will include all Marketing, Leasing, Compliance, Prospect Experience and overall Financial Performance. The Operations Managers - Leasing will provide direction and guidance to a team of Leasing Manager(s) and Leasing Consultants.

Schedule: This position will work in office Monday - Thursday, and at home on Friday.

Key Responsibilities:

Management Objectives:

Create a fun sales culture and guide your leasing consultants to achieve the desired lead conversion ratio
Understand and achieve their portfolio's target metrics, goals, and overall portfolio performance in order to effectively guide the team to achieve desired results
Hold weekly team meeting to gather feedback on pricing, home condition, lead conversation and help remove obstacles and provide support to ensure team is effectively managing leads and leasing homes
Ensure all Marketing is compliant with TAH standards
Ensure that all team members are properly trained and that they have the appropriate tools to succeed
Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience
Forecast/Manage Occupancy timelines
Display exceptional knowledge of Tricon's policies, processes, and initiatives
Alert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues
Communicate promptly and effectively any company updates, financial results, and new objectives with team members
Review all appropriate daily/weekly/monthly reporting for accuracy
Work collaboratively with other departments and centralized teams to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
Support all team members to resolve prospect escalations as they arise
Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals

Communication/Character Objectives:

Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions
Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed

Secondary Duties and Responsibilities include the following but are not limited to the job specifications contained herein. These additional duties may be required as deemed necessary by supervisory personnel.

Qualifications (About You):

To be successful in this role, you should possess the following qualifications:

Ability to analyze multiple data sets and make sound business recommendations accordingly
Collaborative, team player
Ability to think critically and solve problems
Excellent time management skills
Adaptable to change and forward thinking
Excellent communication skills both written and verbal
Ability to work well using mobile office electronic tools and systems
Basic accounting and math skills, excellent analytical skills
Excellent Customer Service Skills required
Knowledge of Yardi preferred
Desire for continuous development

Minimum Requirements:

BA/BS preferred or equivalent experience
Five to ten years' property management experience
Demonstrated attention to detail
Basic financial acumen

Note: This job description is intended to convey essential job functions and qualifications and is not exhaustive in its scope.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.