The Manager, Team Manager Sales Support is the first level of management over the Account Coordinators and will lead respective teams for the Sales Support Business Unit. Managers are responsible for consistent review of metrics including analyzing data, analyzing trends, and setting objectives for achieving operational results. The Manager continuously evaluates processes and makes enhancement improvements to meet customer and sales needs. The Manager is accountable for hiring, staffing and the oversight of training to meet the needs of the business.

Key Activities

• People leadership of team of 9-20 associates serving as single point of contact for cross organizational Sales, Operations, and Customers.
• Set performance metric goals and manage team to ensure meeting or exceeding operational goals. Use Thirsty, Tableau reports, PowerBI, and Quickbase Dashboards to monitor team member performance.
• Prioritize and oversee team members work to ensure high quality, speed, and service. Utilizes specialized knowledge and functional expertise to evaluate performance and create onboarding/development training and tools to drive performance improvements.
• Build relationships and influence as a leader, seamlessly integrating into Customer and Account Teams, delivering value-added support for FSOP customers, sales and operations clients.
• Utilize critical thinking to understand different perspectives and ensure the right problems are being solved.
• Influence to lead the team through process improvements, training, and standardizing operations. These initiatives drive streamlined operating processes and automations, reduce costs to serve, and develop associates.
• Budget management and resource staffing/capacity management.

Key Skills

• Ability to build relationships, influence, and lead frontline, virtual workforce.
• Strong customer service, problem solving, issue resolution and communication skills.
• Building cross organizational partnerships with Sales, Operations, Equipment Supply Chain and Field Service Network staff.
• Knowledge of FSOP sales organization, equipment supply chain, full service vending and order management processes and systems.
• In depth, functional knowledge of the Account Coordinator role and tools to provide solutions for Customers.
• Maintain accountability through metrics/goals and help organization reach performance targets; use metrics dashboards to drive performance.
• Enterprise mindset, demonstrates curiosity and ability to align different perspectives toward shared goals.
• Strategic thinking with vision aligned to Sales Support goals of Simplify, Automate, and Invest.

Education Required:

• High School diploma; GED equivalent
• Preferred Level: Undergraduate degree in Business Administration, Logistics, Supply Chain or equivalent work experience

Experience Required

• 3 years customer facing role
• 1 year people leadership experience
• Preferred Level: 3 years customer facing and people leadership experience

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.