How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and highlight your experiences that directly relate to this position.
If you have questions about the position or office, please email UMSI's Engaged Learning Office at [email protected]. If you need accommodations or support with the application process, please email UMSI Human Resources at [email protected].
Job Summary
Reporting to the Associate Director of External Engagement, the Marketing and Relationship Development Program Manager collaboratively manages activities related to the recruitment of external clients in a wide range of School of Information courses and programs. This includes the development, management, and execution of the client-based course recruitment plan, relationship development with clients, and other external engagement activities that ensure the success of student learning through client engagement. You will be part of a small, collaborative team and you will thrive independently building relationships internally and externally; all while contributing to a developing team in the novel field of engaged learning.
Please visit the external engagement website to see a description of external engagement work.
Who We Are
The Engaged Learning Office (ELO) creates, manages, and facilitates high-impact and transformational student experiences that align with the University's engaged learning initiatives and are essential to advancing the School's goals of working at the intersection of people, information, and technology. The ELO's diverse portfolio of student educational opportunities and programs includes client-based courses, study abroad, and civic engagement, all of which guide students through the development and mastery of information-related and essential skills, meeting the needs of employers and the broader civic society.
The ELO comprises a team of engaged learning specialists and enthusiasts who create, manage, and assess student opportunities, external partnerships, and campus collaborations. Our staff is collaborative; we embody mindsets of growth, innovation, and creativity; value diversity, teamwork, iteration, and a student-centric purview; and we like to have fun at work every day.
Please visit our website to learn more about the Engaged Learning Office activities.
The School of Information is a progressive, interdisciplinary professional school that offers five academic programs. UMSI delivers innovative, elegant, and ethical solutions connecting people, information, and technology. The school was one of the first iSchools in the nation and is the premier institution studying and using technology to improve human-computer interactions. Our school mission is to create and share knowledge so that people will use information - with technology - to build a better world.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off (Vacation, Holidays, Season Days, Family Leave)
- A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting
- Many choices for comprehensive health insurance
- Dental and vision insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Tuition support program
Responsibilities*
Client Recruitment For UMSI Courses and Programs
You will manage the marketing and recruitment plan for the 15-20 engaged learning courses and programs at the School of Information, with an emphasis on recruiting clients for client-based courses.
- Manage annual client marketing and recruitment plan, ensuring that the plan is implemented strategically, communicated to partners, and is adjusted to meet the mission of the School and curricular goals for client-based courses and programs
- Work with the team to maintain a database of contemporary contacts and organizations in Salesforce
- Develop new and ensure the maintenance of client engagement resources including UMSI webpages, presentations for client partners, resources for faculty, students, and clients, and collaborative resource efforts between external engagement and ELO related to change management, teamwork, and program management
Lead Generation and Relationship Development
You will be responsible for understanding the content related to School of Information client-based courses and programs and translating that information to new types of potential clients to increase the visibility of engaged learning opportunities within UMSI and externally.
- Lead, in collaboration with the Associate Director, long-term, strategic relationship development for external engagement, including tracking, developing, and updating relevant messaging
- Develop and contribute to strategies for translating client-based course requirements to the public and develop an understanding of how industry and partner needs are aligned with client-based courses
- Contribute efforts to the management of the UMSI Mentorship Program and serve as a liaison with other offices (Career Development Office and Development and Alumni Relations)
Required Qualifications*
- Bachelor's degree or equivalent combination of education, certification, and experience in a related field
- Minimum of two years of work experience in or related to program management, project management, marketing, consulting, relationship management, or public service
- Experience managing digital marketing campaigns and external communications, using tools like Marketing Cloud
- Ability to travel within the U.S. to client sites for project development
Work Schedule
Punctual and regular attendance is required. May require regular regional travel and occasional domestic travel. Ability to work remotely two to three days per week. This role can be hybrid but does require on-site work due to the collaboration needed. Flexible work agreements are reviewed annually and are subject to change dependent on the needs of the school and university requirements.
You will be based in the UMSI Engagement Center, 777 N. University, Ann Arbor.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
NOTE: Visa sponsorship is not available for this position.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.