Network Support The Digital Command Center Agent - (Day Shift)

Location: St Louis, Mo
Schedule: 7a-7p, expectation is work in office if your daytime shift is Monday-Friday. Overnight, weekends, and holidays are WFH.
Contract: 12 months
Pay rate: 25-35/hr

Job Description:

* Network Support The Digital Command Center Agent manages the daily operations and support of the core enterprise infrastructure.
* Command Center Agents are responsible for monitoring, troubleshooting, documentation and resolution of incidents including MPLS, Cisco, Nokia, and Scada.
* Agents are also responsible for monitoring, alerting, and triage on core infrastructure including server related events.
* Agents are expected to provide phone support, updating customers and vendors that call in, and providing top notch customer service to our customers.
* The Digital Command Center Agent manages the daily operations and support of the IT networks.
* The primary networks supported are the MPLS, LAN/WAN, transport, telephone, wireless data, and mobile radio networks.
* Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with the company Networks.
* Implement software upgrades to network elements as required and participate in the change process to add or delete network elements.
* Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers.
* Digital Command Center Agents provide cross team collaboration to maintain and foster an environment that encourages teamwork.
* Command Center Agents also support various reporting and compliance work necessary to meet regulatory and safety needs of the company.
PDN-9d6f55fe-89c3-4f84-9aea-23f7ecb85f15