We are seeking a motivated and customer-focused individual to join our team as a Night Auditor. In this role, you will be responsible for providing exceptional service to our guests while accurately performing night audit procedures.
Position Information: Full-time, $18.00 hourly rate
Please note this position will require Friday and Saturday Audit (Overnight) shifts (11 PM - 7 AM)
Position Overview: As a Night Auditor at Radisson Portland Airport, you'll play a crucial role in our overnight operations while ensuring exceptional guest satisfaction and accurate financial reconciliation.
Responsibilities:
- Greet and assist guests professionally during check-in, check-out, and throughout their stay
- Obtain proper guest identification and credit/check approvals following hotel policies
- Manage special guest requests and ensure proper communication and fulfillment
- Handle guest inquiries and complaints promptly with a positive attitude
- Answer and route telephone calls while providing accurate information
- Promote hotel amenities, events, and rate packages enthusiastically
- Perform daily revenue reconciliation and account balancing
- Process payments and prepare management reports
- Drive Company vans as needed
- Handle guest mail and wake-up call requests
- Balance and audit all front desk postings and settlements
- Reconcile food & beverage and miscellaneous revenue with POS system
- Complete front office system updates following guidelines
- Communicate effectively with incoming shift staff
Additional Responsibilities:
- Maintain an organized, clean work environment
- Conduct yourself professionally at all times
- Monitor and report safety concerns immediately
- Foster positive relationships across all departments
- Adhere to Employee Handbook policies and procedures
Qualifications:
- High school diploma or GED required
- Required government licenses or certificates
- Previous cash handling experience
- Strong mathematical aptitude
- Excellent multitasking abilities
- Professional appearance and demeanor
- Outstanding communication and teamwork skills
- Ability to work independently with minimal supervision
- Must be available to work any day/hour as needed
- Previous hotel experience preferred
If you possess excellent customer service skills, attention to detail, and a passion for hospitality, we encourage you to apply for this exciting opportunity. Join our team and contribute to creating memorable experiences for our guests.
Why work for us?
- A Retirement plan through the company sponsored 401k plan which includes a company match
- Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
- Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
- Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!
**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Compensation details: 18-18 Hourly Wage
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