Job Description
In this role, you will focus on shaping the culture of our Enterprise Shared Services team. You will work closely with service owners, business stakeholders, and individual contributors to identify and implement cultural and organizational changes that drive service excellence and customer satisfaction. Your expertise will help us build a culture of accountability, transparency, and continuous improvement, where our employees are empowered to take ownership of our services and deliver exceptional results.

Responsibilities

Develop and implement a culture transformation strategy and roadmap that aligns with our company's values and goals
Analyze and understand the current culture of our Enterprise Shared Services team and identify opportunities, measure progression towards desired outcomes and address any blockers
Collaborate with service owners and business stakeholders to develop and implement service level agreements (SLAs) and key performance indicators (KPIs) that drive service excellence
Work with employees to understand their needs and concerns and develop solutions that address them, including engaging other subject matter experts as appropriate
Provide training and coaching to employees on service ownership principles and practices
Develop and maintain relationships with employees, service owners, and business stakeholders to ensure that our culture transformation plan is effective and sustainable
Monitor and evaluate the effectiveness of our culture transformation plan and make recommendations for improvement
Stay up to date with industry trends and best practices around culture transformation

Required Education, Experience, & Skills

Bachelor's degree in Business Administration, Organizational Development, or a related field
10+ years of experience in organizational development, culture transformation, or a related field
Proven track record of successfully leading culture transformation initiatives in a shared services or enterprise environment
Strong understanding of service ownership principles and practices
Excellent communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Strong analytical and problem-solving skills

Preferred Education, Experience, & Skills

Master's degree in Business Administration, Organizational Development, or a related field
Certification in organizational development, change management, or a related field
Experience with change management methodologies and tools
Experience working in a fast-paced, dynamic environment
Experience with agile methodologies and project management tools

Pay Information
Full-Time Salary Range: $115110 - $195660

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.