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Job Description:

Transportation Services Representative 2 – Over-Dimension Permit Analyst (Limited Duration) (Multiple Positions) (Rotational Opportunity)
Oregon Department of Transportation
Commerce and Compliance Division
Over-Dimension Permits Unit
Salem

The role:

Join our Commerce and Compliance Division as an over-dimension permit analyst. In this role, you will issue commercial over-dimension permits by phone or online request. While following established procedures, you will apply or deny requests, provide information pertaining to road and bridge restrictions and answer questions from a variety of customers. We provide the tools and training needed to be successful. Apply today!

This is a limited duration appointment that is expected to end on or before June 30, 2025. Limited duration appointments are benefits eligible and have a designated maximum length of service. The limited duration appointment has the potential to become permanent.

We may also fill this position as a rotational assignment open to current State of Oregon employees. Rotational assignments do not have the potential to become permanent without a separate competitive recruitment process. To be eligible for the rotational assignment, you must be a current State of Oregon employee in a permanent position (limited duration and temporary employees not eligible).

Notice to Applicants: Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, OAR 740-020-0010 and ORS 823.007. Failure to follow applicable administrative rules and statutes may impact employment.

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Interview customers to obtain information related to size, weight and requested routing.

• Issue or deny permits based on information collected.

• Coordinate permit requests and serve as a liaison with other units or agencies.

• Maintain confidentiality of cardholder information, account numbers, vehicle records and other personal information.

• Issue routine and non-routine permits including emergency movement permits and joint county and state permits.

• Provide information pertaining to road and bridge restrictions and closures to customers and point of entry staff.

• Review agency records and prepare information for use in court cases.

• May require irregular work hours to meet traffic demands and may need to work varying shifts to cover office hours of 7:00 a.m. – 5:30 p.m. Monday through Friday.

• This position manages a high volume of telephone contact and may require walking, bending, stooping, lifting and carrying up to 25 pounds.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
  

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• We have another position, similar to this one, open for recruitment. Please click here to see our posting for an over-dimension permit analyst or visit www.odotjobs.com and search for announcement REQ-164849.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!
  

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Minimum qualifications:

Three years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least one year of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.

AND

Experience or training using computers to retrieve and input data.

Completion of an associate's degree will substitute for one year of the public contact experience.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience handling high volume telephone contact to answer questions, take payments and enter data.

• Experience working in a high production office environment with frequent interruptions.

• Experience reviewing, reading and interpreting paper or digital maps (GIS).

• Experience working individually and as part of a team on tasks with competing deadlines.

• Experience using computers to gather information from various applications and files.
  

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov.
  

Additional information:

Rotation Details: Applies only to rotation candidates (current State of Oregon employees applying for this as a rotational assignment).

• This opportunity is scheduled to last until 06/30/2025 but could change based on business needs.

• Rotational candidates must meet the position's minimum qualifications to be considered. The successful candidate may be eligible for work out of class compensation within this classification's salary range.

• You must have your manager's and appointing authority’s approval before applying for this opportunity. You may submit their written approval with your application materials or, if selected for interview, bring it to your interview.

• You must be a current permanent State of Oregon employee in good standing (temporary and limited duration employees are not eligible) to apply.

• The successful candidate will remain eligible for cost-of-living increases and regular salary adjustments, as applicable, and will remain in their permanent classification, salary range and representation.

• Relocation will not be paid. Employee will return to their permanent position upon completion of this assignment. However, the assignment can be terminated at any time without prejudice by the sending manager, receiving manager and/or employee.
  

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• This position is not represented by a union (unrepresented).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Customer Service, Trucking