Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Partner Account Manager
Reports to: Sr. Manager, Partner Sales (East)

Are you enthusiastic about collaborating with strategic partners to create amazing customer experiences?

We are seeking a Partner Account Manager to grow our indirect channel (Reseller/VAR, TSD channels) in support of Genesys' revenue goals. This role involves nurturing strategic partnerships and generating partner opportunities. You will be responsible for incentivizing, training, and enabling partners in your region, measured by monthly, quarterly, and annual opportunity pipeline and bookings.

We look for individuals who have a proven record of accomplishment of winning.

Why work for Genesys?

• Develop and/or enhance relationships with partners within assigned region to ensure successful Pipeline and Booking flow requirements needed to meet revenue targets in assigned territory.

• Identify key partners of focus, specifically pertaining to well-positioned partners, to deliver pipeline or bookings needed to achieve monthly, quarterly, or annual Pipeline and Bookings targets.

• Maintain regular communication with partners to keep them up-to-date and informed on the Genesys Ascend Partner Program, industry position, winning strategies, and “Why Partner with Genesys.”

• Serve as a thought leader, presenting to regional partners on industry trends, products and sales tools.

• Coordinate and collaborate with cross-functional teams within Genesys--including solution consulting organization, product marketing, sales, sales operations, etc.--providing advanced experience and knowledge to proactively address partner needs.

• Align regional sales teams with relevant partners through targeted demand generation and account mapping activities with a focus on partners who provide Credibility, Capability, Commitment to Genesys and a Relevant Customer Base.

• Proactively prevent issues or conflicts that may arise during opportunity registration. Serve as a partner to assist with any issues or conflicts that may arise during opportunity registration or during the field engagement process.

• Hold partners and the stakeholders accountable to agree upon goals through regular cadence meetings to manage and track progress.

What do you need to have?

• Experience collaborating with partners in the Reseller/VAR and TSD space.

• Contact Center, CX, UCaaS and SaaS experience.

• Initiative-taker with a natural curiosity

• Ability to recruit and develop top partners in assigned region.

• Strong understanding of opportunity qualification, deal cycles, and forecasting accuracy.

• Interface at all organizational levels maintaining strong working relationships with others.

• Extremely strong organizational and time management skills.

• BS or BA degree or equivalent work-related work experience

• Ability to travel up to 50%

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.