How to Apply

A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Team address your specific interest in the position, and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to spend the most time with the patient. Our team covers each of the clerical desks in the UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room and Anesthesia Front Desks, PreOp, and PACU clerical roles are largely 'behind the scenes' positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. Surgery Reception staff check patients in for their procedures and act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day. The candidate selected for this position will learn several desks for this position

In each of the clerical roles our team is expected to:

Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients' day of surgery.
Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.
Act as patient and family advocate; contacting clinicians and others as appropriate to improve the experience. Provide way-finding, resources (security, social work, maps), and comfort to family members and other guests.
Use multiple software programs and other resources to confirm that patients flow through the system in a timely and well-documented manner.
Provide clerical support when needed; participate in other duties or projects as assigned.
Identify process improvement opportunities, implement improvements and/or work with teams to implement larger initiatives.
Communicate, trouble shoot, and escalate concerns and issues.
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others.
Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists.
Work as a team member to ensure consistency and efficiency.
Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone.
Learn and utilize High Reliability Skills and participate in Diversity, Equity and Inclusion work

Required Qualifications*

High School diploma or GED.
Ability and willingness to cover >1 location on an occasional basis.
Exceptional interpersonal skills and ability to work well within a team setting.
Ability to communicate effectively.
Demonstrated active listening, written, verbal and information technology skills.

Associate: 2-3 years of related experience

Assistant: 0-2 years of related experience

Work Schedule

The selected candidate will work two 8-hour shifts and two 12-hour shifts, Monday - Friday per week with 1 - 2 Saturdays/month. Shifts may start as early as 5:00am and as late as 10am, ending 8-12 hours later. All of the shifts end by 7:30pm.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.