PC Refresh Technician

Location: Burlington, KS (Onsite)
W2 Contract: 12+ Months
Pay rate: $26/hour

Job Description:

* The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer's user base in a predominantly Windows based environment.
* This may include company hardware and software, that of which is company scripted.
* Technician will be centralized at customers main location and be required to travel as needed to other customer locations around KS and MO (Customer vehicles provided).

Duties and Responsibilities:

* Unboxing of devices and materials as necessary.
* Performing required pre-deployment device testing.
* Confirming all required components of devices are packaged together.
* Recording device serial numbers for entry into CMDB for workstation inventory
* Communicating with the end user through email, instant messages, or by phone as necessary.
* Communication may include awareness to the customer that they are getting a new endpoint, software confirmation, delivery schedule times, and other information as deemed appropriate.
* Delivering and deploying endpoint devices to end users' desk.
* Ensure workstations have the appropriate software installed.
* Attain sign-off from end user that device has been deployed properly and functioning as expected.
* Remove and inventory existing endpoint
* Update end user service ticket (ServiceNow) regularly throughout deployment process
* Attend regular status meetings and team calls
* Willingly and actively execute directives from team lead

Qualifications:

* Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
* 2+ years of experience required with working knowledge and familiarity for supporting multiple operating systems - Windows, Mac OS, IOS, and Android devices.
* 2+ years of experience required with hardware and productivity software trouble shooting skills for Desktop, Laptop, Tablet and Mobile devices.
* 2+ years working in a high-volume hardware/software troubleshooting and deployment environment.
* Knowledge or experience with ServiceNow Ticketing System
* Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
* Possess critical thinking, analytical ability, and problem-solving skills. Able to think and react positively and professionally even in stressful situations.
* Excellent oral and written communication skills.
* Excellent Customer relationship skills with a track record of exceeding customer expectations.

*Beware of scams. S3 never asks for money during its onboarding process

PDN-9d5f3e0e-99d3-49ae-9933-f3e90412619f