Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and

Summary:

We are looking for an experienced Software Product Manager to join our growing team within the Vivint Technology organization. In this role, you will be responsible for managing the full lifecycle of our enterprise software solutions, from ideation and strategic planning to execution and delivery. You’ll bring a deep understanding of enterprise software and the unique needs of large organizations, helping to translate these needs into innovative, scalable solutions.

As a key contributor to our product team, you’ll collaborate closely with cross-functional teams, including engineering, design, sales, marketing, and customer support, to ensure our software meets the high demands of our enterprise clients. You'll drive product development, define features, ensure scalability, and manage relationships with business partners.

Your work will directly shape an exceptional customer experience that sets us apart in the market. You’ll identify areas for improvement, develop and maintain a product roadmap, and partner with engineering teams to deliver seamless software solutions.

We’re looking for a candidate with a strong technology background who is passionate about collaborating with business partners and engineers, improving processes and tools, working with vendors, and driving successful outcomes. You should be highly organized, motivated, and creative, with a proven ability to manage complex products.

JOB RESPONSIBILITIES:

Product Strategy & Roadmap: Develop and maintain a product roadmap that prioritizes features and enhancements based on customer needs, market trends, and business goals.

Requirements and User Stories: Collaborate with stakeholders to gather requirements and translate them into clear and concise user stories. Work closely with software engineering teams to break down projects into actionable tasks to ensure successful execution.

Cross-Functional Collaboration: Foster strong partnerships with business partners, software engineering teams, design teams, and other relevant stakeholders to ensure effective collaboration and alignment throughout the product development lifecycle.

User Experience Enhancement: Continuously evaluate and enhance the user experience of your product by job shadowing, conducting user research, gathering feedback, and iterating on product features and functionalities.

Performance Monitoring and Analysis: Monitor the performance of your products, track relevant metrics, and conduct data-driven analysis to identify opportunities for improvement and optimization.

WHO YOU ARE:

Passionate about Quality. You know what it takes to deliver a quality, sustainable product, and you are passionate about high-quality software development and the technology and knowledge that supports it.

Essentialist. You model how to distill a problem to its essence, to make it "as simple as possible, but no simpler." You know how to eliminate the decorative to deliver a single powerful idea.

Design Focused. You sweat the details to bring a beautiful elegance to everything you put your name to.

Reliable. You pride yourself in developing a sense of reliability in outcomes, timelines and goals expectations that you set for yourself and your team. Your product and team depend on it.

Team Player. You enjoy collaborating with, learning from, and teaching others so we all become better. You assume good intent in others, and actively do your part to make a positive work environment.

You go confidently. You make key decisions, take risks, and trust your instinct to elevate the creativity and possibilities of everything you put your name to.

WHAT YOU WILL DO:

Drive planning and vision refinement sessions with business and engineering teams

Drive strategic discussions on product features and functionality requests

Drive relevant product management deliverables and facilitate effective user/customer conversations

Leverage best practices for Product Management in your day-to-day

Define user stories/experience to determine feature efficacy

Transform requirements into feature specifics/user stories

Determine priorities on feature specifics/user stories

Establish story acceptance criteria for the engineering/development team

Actively address ambiguity and change in the product backlog

Present convincingly to leadership, partners, and users/customers

Define and monitor progress on KPIs driving product success

Manage product roadmap based on product vision

REQUIRED SKILLS:

Ability to clearly communicate across levels of the organization and departments in writing, orally and interpersonally

Strong meeting facilitation, communication, and presentation skills

Lead by influence without direct authority

Effective problem solving and analytical skills

Effective storytelling and presentation skills. You’re able to define a plan and rally the team behind it

Demonstrated ability to multi-task and manage priorities, including multiple products

Proven ability to work under pressure to meet deadlines

Decisive, and able to eloquently defend your decisions

WHAT YOU NEED TO SUCCEED:

Customer Focus: Deep understanding of customer needs and a passion for delivering exceptional customer experiences. Experience in conducting user research, gathering feedback, and implementing user-centered design principles is a plus.

Analytical Skills: Excellent analytical and problem-solving skills, with the ability to gather and interpret data to drive decision-making and prioritize initiatives.

Experience: 4+ years of experience in software product management, ideally with a focus on enterprise tools

Communication and Collaboration: Exceptional interpersonal skills with the ability to communicate effectively and build relationships with, in order to influence, collaborate with, and negotiate with both technical and non-technical stakeholders. Experience working in cross-functional teams is highly desirable.

Technical Background: Strong understanding of software development processes and methodologies. Familiarity with web technologies, APIs, and system integrations.

Adaptability and Initiative: Ability to thrive in a fast-paced and dynamic environment, adapt to changing priorities, and take the initiative to drive projects forward.

Here are some highlighted perks you should ask us about:

Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

If you are an active Vivint employee, please apply through Workday by searching \"Find Jobs\".