Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.
Summary:
Vivint Smart Home is seeking a highly motivated and strategic Product Manager - Growth to lead key initiatives aimed at driving revenue and enhancing customer experiences through Vivint’s mobile app. In this role, you will be responsible for optimizing the in-app shopping experience, enabling customers to seamlessly upgrade their systems with additional products and services. You will also oversee Vivint’s Refer-a-Friend program, driving new customer acquisition through innovative referral strategies. Additionally, you will manage cross-sell opportunities between Vivint and its parent company, NRG, leveraging the mobile app to deliver an integrated and value-added customer experience. Your efforts will directly contribute to Vivint's growth and customer retention, focusing on expanding the adoption of smart home and energy solutions.
Primary Responsibilities:
- Drive revenue growth by enhancing the in-app shopping experience, enabling upsells and upgrades for existing customers.
- Lead and optimize the Refer-a-Friend program to boost customer acquisition through the in-app referral system.
- Collaborate with internal teams to identify and manage cross-sell opportunities between Vivint and NRG, enhancing the value of the mobile app experience.
- Ensure the mobile app is a central platform for customers to discover and purchase new products and services, improving customer satisfaction and long-term retention.
- Establish a strong balance between discovering new product opportunities and delivering world-class product experiences
- Distill complicated problems into simple, minimal solutions delivered through the Vivint mobile app
- Write clear and concise user stories and requirements, prioritizing development items to align with the product roadmap
- Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on mobile development, user experience, and data structures
- Partner with our world-class User Research team to identify problems, test solutions, and learn about our customers
- Advocate for the customer, and the business, through research, insights, and regular contact with our customer-base
- Rapidly iterate product concepts through user testing, high fidelity mocks & prototypes, user journey maps, storyboards, and more
- Collaborate with other teams to ensure product opportunities are highly valuable to customers, viable for the business, easy to use, and technically feasible
- Work closely with cross-functional teams of designers, engineers, program, and QA to ensure delivery against product roadmap
- Build and maintain relationships across organization
- Monitor product performance and proactively identify opportunities for product improvements
- Identify opportunities for customer testing and drive execution while measuring and reporting results
- Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch
- Work with your product squad in ensuring product market fit for your suite of products and features
Required Skills, Experience & Education:
- 2-4+ years of relevant PM experience
Preferred Skills, Experience & Education:
- Mobile app experience (preferred, but not required)
- Master’s degree or equivalent work experience
Learn about the Vivint Culture and why it’s a great place to grow your career!
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.