Overview

This job contributes to REI’s success by being the leader accountable for the planning, development, management, execution and implementation of the large cross-divisional and multi-year program of Digital Commerce Foundation Implementations, starting with the overall Target State Architecture and the supporting platforms – Customer, Content, Product, and Commerce. This program entails significant technological and business process transformation for the co-op and is a critical foundational enabler for both the co-op’s ongoing operations as well as its planned strategic initiatives. This role is primarily responsible for ensuring the program delivers the agreed upon business benefits and acts as the representative of the business organization, playing a vital leadership role. Models and acts in accordance with REI’s guiding values and mission.

Responsibilities and Qualifications

Provides business context, expertise and guidance to the technology program manager and program/project teams
Champions the project cross-functionally to ensure capacity, funding and prioritization for the project
Acts as an escalation point for decisions and issues that are beyond the authority of the program manager
Acts as the link between the program, the business community, and strategic level decision making groups

Vision

Ensures the validity of the business case by clearly defining and managing scope, confirming the viability of the business proposition
Ensures ongoing alignment to business objectives
Regularly engages with the project team and other key stakeholders to stay informed of trends and events within the program (and ensure the project remains viable)
Defines project success criteria that align with the business objectives
Develops Program Charter

Governance

Prioritizes the initiative and ensure it is launched and initiated properlyPartners closely with initiative program manager to review and manage program budgetServes as a voice for the program and ensures appropriate organizational priority is given to it throughoutAssembles and provides on-going support for the program organizationIdentifies roles and reporting structure; leads and supports hiring efforts as necessary to build appropriate support levelsServes as an escalation point for issues and other matters and obstacles that are beyond the control of the project managerProvides business case analysis/ROI review sufficient to facilitate go/no go decisions regarding progress and phases

Value and Benefits

Ensures risks and changes are managed properly and sufficiently and makes associated decisions including resource reallocation, prioritization and scope modificationsEstablishes control mechanisms and reviews; ensures measures are operating sufficiently to provide clear communication and early detection of program delaysEnsures the program delivers the intended value through establishment and management of OKRs and corresponding metricsEvaluates progress and status addressing roadblocks and resource constraints as neededChampions the project throughout the entire orgProvides research and context sufficient to facilitate go/no go decisionsIs responsible for the overall quality, value, and benefits for the program, from process to the end productReviews and guides change management planning, ensures change management is sufficiently prioritized to facilitate program success

Required Skills and Experience

10+ years of relevant and progressive Digital Commerce and re-platforming experience, with a preference for a background including retail or similar industry experience
3+ years of previous technology leadership or technology consulting experience in a mid to large corporate environment
B.S. degree in computer science or similar, MBA a plus
Process improvement mindset, prior experience driving change and business transformation
Consistently think and act broadly and strategically
Ability to develop and communicate strategic roadmaps and translate them into executable plans
Ability to drive decision making based on key outcomes and business capability delivery
Strong financial and business acumen, including experience developing and delivery complex business cases
Demonstrated effective leadership and motivational skills
Ability to successfully negotiate with partners/leaders and positively navigate opposing points of view
Demonstrated ability to communicate and deliver effective presentations to senior leaders and groups of varying sizes, including small stakeholder groups up to large divisional meetings
Strong and current understanding of Commerce Technology systems and trends
Experience leading cross-functional teams
Strong interpersonal skills – able to communicate with all areas of REI and influence others in a collaborative work environment
Actively participates and collaborates with others on one's own team and across REI for the achievement of program goals
Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of program/business opportunities
Creates a strong, mutually supportive work spirit and culture where people can do their best
Establishes trust and inspires others
Makes effective organization and people decisions in a manner consistent with REI's values and ethics
Delivers on commitments and holds others to same
Champions the organization and advocates solutions in the overall Company's best interest with clear understanding of tradeoffs
Consolidates information from various sources including feedback from others to reach sound and prompt decisions
Considers the ultimate impact of decisions and actions on internal and external customers

Pay Range

$125,300.00 - $212,900.00 per year