Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us:https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Eye Center at Erwin Rd - 2351 Erwin Rd

JOB SUMMARY

We are seeking a Provider Support Assistanttoperform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Answer and manage phone calls effectively through the division's ACD system while utilizing systems to perform tasks such as Maestro Care, Right Fax and Solarity.
• Route patient messages to appropriate recipient(s) via inbasket and follow up to ensure task have been completed.
• Coordinate studies only clinical appointments within the department as well as outside of the department accurately and timely.
• Manage patient referrals and scheduling based upon urgency of diagnosis.
• Manage physicians calendar including, but not limited to arranging meetings and travel arrangements.
• Perform administrative tasks that include, but are not limited to typing work/school letters, letters of recommendation and patient form completion.
• Process physician reimbursements.
• Track and update physician licenses and memberships.
• Attend division meetings as needed.

JOB ELIGIBILITY REQUIREMENTS

• High School Diploma or Equivalent Education Required.

• One year experience of clerical or general office support.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.