Description

Founded in 2007, Initiate Government Solutions (IGS) a Woman Owned Small Business, specializes in healthcare information solutions with an emphasis on technology spectrum. IGS partners with government and commercial clients to tackle the most challenging healthcare information technology issues including large scale implementations, business informatics, analytics, and electronic health record support.

IGS is currently recruiting for a remote Quality Assurance Team Lead to support our work with the Indian Health Service (IHS).

Assignment of Work and Travel:

This is a remote access assignment. Candidate will work remotely daily and will remotely access IHS systems and therein use approved IHS provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested in Rockville, MD.

Description:

In support of the Resource and Patient Management System (RPMS) Quality Assurance and Customer Support Services Project, the Quality Assurance Team Lead will provide leadership and management for software quality assurance and quality control (QA/QC) tasks that are being performed by the contractor.

Responsibilities and Duties (Included but not limited to):

Leadership and Management

• Provide leadership and management as Team Lead for SQA and IHS Documentation Team.
• Guide and motivate the team to accomplish tasks and goals.
• Provide onboarding support for new team members, including setting up internal training sessions, onboarding activities tracking, and providing training and education as needed.
• Lead and actively participate in QA/QC and release management activities for the SQA and IHS Documentation Team, which handles approximately 3-5 build deployments daily. This involves overseeing and executing quality assurance processes, identifying and resolving defects, and ensuring seamless release management to deliver high-quality software products.
• Assist team in managing software release activities, including software release announcement, distribution, and coordination with other release teams.

Planning and Organization

• Organize, delegate, and structure tasks, team members, and documents to keep the team on track.
• Determine and assign resources required to perform daily QA/QC, release management, and related activities.
• Establish and maintain processes for evaluating software, associated documentation, and software release management.

Communication and Stakeholder Management

• Clearly communicate goals, expectations, and policy changes to team members and distribute related communication to stakeholders.
• Conduct regular meetings to provide milestone status reports and updates on QA/QC activities to the federal lead.
• Attend regularly scheduled meetings hosted by the PMO and other stakeholders as required.

Quality Assurance and Control

• Maintain a high level of quality throughout the software development life cycle.
• Conduct reviews at predetermined points throughout the development life cycle.
• Support software testing activities and report defects to ensure software functions as expected.

Monitoring and Reporting

• Closely monitor and track progress of SQA and Documentation Team activities/tasks and assignments.
• Provide reports related to QA/QC, including alpha/beta testing, patch installation status, and nationally released software.

Process Improvement and Documentation

• Maintain and update QA/QC and release management procedures.
• Make recommendations and document process improvements for quality assurance.

Collaboration and Support

• Support cross-functional team efforts related to software training, user support, and documentation.
• Coordinate with the Project Manager and/or stakeholders to ensure defect-free software submission.
• Ability to lean in and help team members, multitask, and shift priorities as needed.

Presentation and Delivery

• Prepare milestone status reports and deliverables/presentations on quality assurance processes, procedures, and policies to colleagues, subordinates, and customer representatives.

Requirements

• Bachelor's Degree or higher in Business or technical discipline with 5+ years of Team Lead experience, with a proven track record of success in driving teams in fast-paced environment.

• Previous experience as a QA Team Lead in a government setting preferred (VA, IHS, DoD, or military branch).
• Skilled in facilitating collaborative and engaging meetings with federal government stakeholders and other influential partners.
• Experience reviewing business requirements, functional and technical specifications with a team and or QA Team Lead to learn the functionality and process of the software.
• Experience with basic System Administration in Windows and UNIX environments
• Experience with developing test plans, test cases, and defect tracking and reporting
• Knowledge and experience working in Healthcare IT industry.
• Experience with software testing tools such as Azure DevOps (ADO), JIRA, or similar software development collaboration tools.
• High proficiency with MS office applications: Word, Excel, Access, PowerPoint, Outlook, SharePoint
• Excellent oral and written communication skills
• Demonstrated experience in large scale stakeholder management and coordination.
• Excellent knowledge of software development and user interface web applications
• Excellent knowledge and experience working with the following languages and technologies: Java, JavaScript, Java Beans, JSP, JMS, J2EE, Spring, Hibernate, CSS, DHTML, HTML, XML
• Excellent knowledge of architecture styles/APIs (SOAP, REST, RPC)
• Experience in troubleshooting with Windows, VMware, and UNIX operating environments
• Experience with Intersystem Cache/Ensemble
• Excellent analytical and organization skills
• An ability to understand front-end users' requirements and a problem-solving attitude.
• Excellent verbal and written communication skills
• Ability to obtain and maintain an IHS Public Trust
• Candidates must be local to the Washington DC Metro area, Albuquerque, NM, or an HHS HQ location.

Preferred Qualifications and Core Competencies:

• Experience with EHRs, IHS RPMS, VA VistA, or DoD CHCS is highly desirable.
• Experience with M/Mumps; InterSystems CACHE Database structure is highly desirable.
• Working knowledge in database management
• Excellent Excel spreadsheet knowledge with the ability to improve reporting processes.
• Experience with implementing automated test tools and strategies.
• Has high standards, results oriented, and a commitment to delivering high quality software on time.
• Active IHS Public Trust
• Excellent verbal and written communication skills
• Prior, successful experience working in a remote environment.

Successful IGS employees embody the following Core Values:

• Integrity, Honesty, and Ethics: We conduct our business with the highest level of ethics. Doing things like being accountable for mistakes, accepting helpful criticism, and following through on commitments to ourselves, each other, and our customers.
• Empathy, Emotional Intelligence: How we interact with others including peers, colleagues, stakeholders, and customers matters. We take collective responsibility to create an environment where colleagues and customers feel valued, included, and respected. We work within a diverse, integrated, and collaborative team to drive towards accomplishing the larger mission. We conscientiously and meticulously learn about our customers' and end-users' business drivers and challenges to ensure solutions meet not only technical needs but also support their mission.
• Strong Work Ethic (Reliability, Dedication, Productivity): We are driven by a strong, self-motivated, and results-driven work ethic. We are reliable, accountable, proactive, and tenacious and will do what it takes to get the job done.
• Life-Long Learner (Curious, Perspective, Goal Orientated): We challenge ourselves to continually learn and improve ourselves. We strive to be an expert in our field, continuously honing our craft, and finding solutions where others see problems.

Initiate Government Solutions, LLC (IGS) strongly recommends COVID vaccinations. Proof of vaccine will be requested but not mandatory for consideration.

Compensation: There are a host of factors that can influence final salary, including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Initiate Government Solutions offers competitive compensation and a robust benefits package, including comprehensive medical, dental, and vision care, matching 401K and profit sharing, paid time off, training time for personal development, flexible spending accounts, employer-paid life insurance, employer-paid short and long term disability coverage, an education assistance program with potential merit increases for obtaining a work-related certification, employee recognition, and referral programs, spot bonuses, and other benefits that help provide financial protection for the employee and their family.

Initiate Government Solutions participates in the Electronic Employment Verification Program.

Initiate Government Solutions is an equal opportunity employer. Our company policy is to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability.