Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff.
Responsibilities:
1. Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives. Serves as mentor to specialists and analysts. Influences leaders and leads complex improvement projects. May supervise specialists, analysts or administrative support staff.
2. Customer Service-Facilitator or negotiator that can assist in areas of disagreement. Ability to step into a "bad" situation and change the direction by emphasizing empathy and willingness to do the "right thing" Able to get people to look at things objectively and pick the best solution for the system.
3. Measurement & Analysis-Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of best approach to solve a particular problem. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Teaches/mentors others on basic topics and able to assist others with advanced topics.
4. Problem Solving & Implementation-Makes decisions based on analyses and data. Challenges leaders and their current processes when improvement is needed. Develops interventions and initiatives based on data. Able to resolve conflicts across multiple depts. Able to sell concepts to other depts/divisions. Strives to implement solutions that span multiple depts/divisions. Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity.
5. Project Management-Influences and gains commitment from all members of project team. Able to identify resources necessary to meet project needs (budget, personnel, and leadership). Able to obtain and maintain executive support for project through communication and leadership. Acts as a consultant or mentor to other groups interested in implementing similar solutions. Key participant in "executive" committees. Leads complex improvement projects.
6. Tools, Methodologies & Technologies-Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies. Provides cross-functional, cross-business, cross area work.
Other Information
Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: OQE Performance Improvement
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $32.23 - $46.33 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.