OVERVIEW & PURPOSE

You're the first impression, the voice on the phone, and the go-to person who keeps everything running smoothly. As our receptionist, you'll do more than just answer calls-you'll be the heartbeat of our office, ensuring guests feel welcome, employees have what they need, and operations flow effortlessly. If you love meeting new people, keeping things organized, and making sure every day runs without a hitch, we'd love to meet you!

ESSENTIAL FUNCTIONS

FRONT DESK - Where First Impressions Matter

Answer incoming calls, route, and connect people with the right team members.
You will provide assistance to all three of our companies.
Handle messages like a pro-making sure nothing falls through the cracks.
Be the friendly face that greets visitors and connects them with our employees for appointments.
Monitor visitor access with security cameras and ensure smooth check-ins.
Help out with administrative projects in Word, Excel, and more.
Coordinate mail services (FedEx, UPS, USPS, etc.) so mail and packages get where they need to go.
Celebrate our team by sending birthday and anniversary cards.
Jump in on additional projects when things are quiet-we value teamwork!

CALL CENTER - If You Love a Good Challenge, This Might Be for You

(Once you've mastered the front desk, you may get the opportunity to expand your role here.)

Answer client requests and dispatch technicians to save the day.
Keep track of service requests and supply orders-because details matter.
Be the main point of contact for clients and ensure their needs are met.
Manage and schedule service calls while keeping everything on track.
Handle customer concerns with patience and problem-solving skills.
Enter and update orders, process credits, and ensure records are accurate.
Assist with reporting and other special projects as needed.

WHAT WE'RE LOOKING FOR

Someone who helps create a people-first environment. The clients and employees should hear a smile in your voice.
A problem solver who enjoys keeping things organized and running smoothly.
A team player who loves helping others and taking on new challenges.
A customer service pro who knows how to make people feel valued.

COMPETENCIES - What Makes You a Great Fit

Flexibility - Things change, and you roll with it.
Communication Proficiency - You know how to connect with people, whether it's in person, over the phone, or via email.
Collaboration Skills - You work well with others and are always willing to lend a hand.
Client Focus - Customers and employees depend on you, and you're ready to help.
Technical Know-How - Basic knowledge of office systems and software will make your life easier. Multi-line phone system, Microsoft 365 products.

WHY YOU'LL LOVE IT HERE

A supportive team that feels more like family.
A fast-moving, dynamic office where no two days are the same.
A chance to grow and take on new responsibilities.
A company that values your contributions and ideas.

THE DETAILS

WORK ENVIRONMENT

You'll be in an office setting, where you'll interact with team members, visitors, and clients. The noise level? Usually low to moderate-just enough to keep things interesting!

PHYSICAL DEMANDS

This role is primarily seated, with some occasional walking, standing, and light lifting (up to 10 pounds).

HOURS & EXPECTATIONS

Full-time, non-exempt position - Monday through Friday, 7:30 AM - 4:30 PM.
No travel required-you'll be the rockstar of our office headquarters.

WHAT YOU BRING TO THE TABLE

Required:

High school diploma or GED.
A positive attitude and a strong work ethic.
A pleasant and welcoming conversational voice.

Preferred:

Associate's degree or one year of administrative experience.

EQUAL OPPORTUNITY EMPLOYER

Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compensation details: 17-19 Hourly Wage

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