Replenishment/Stocking Ambassador (Back of House)

Job Title: Replenishment/Stocking Ambassador

Reports To: Support Center Manager

Direct Reports: None

Key Interactions: Internal and external guests, Store Manager, Associate Store Manager (s), Lead Ambassador (s), Attraction Director

Position Overview:

The Back of House Replenishment/Stocking Ambassador will support the operational functions of the store, stockroom, and warehouse. They will adhere to all store standards throughout the daily shift, performing general stockroom duties and replenishing the sales floor. These duties include receiving, stocking, staging, shipping and transporting merchandise into and out of the stockroom or sales floor. The role is responsible for receiving, ticketing, replenishing, bi-annual physical inventory counts and maintaining visual standards and stock levels on the sales floor. The Back of House Replenishment/Stocking Ambassador will refer all duties which require manager approval to the appropriate leader on-duty. The Back of House Replenishment/Stocking Ambassador must embrace and role model outstanding guest service and contribute to the high morale of the Ambassador team.

Primary Responsibilities/Accountabilities:

• Act as a role model to the Ambassadors.
• Assist with Shipping and POS transactions, to include refunds, voids, returns, out of stocks, etc.
• Assist Front of House Ambassadors by functioning as a source of knowledge about merchandise, current stock and inventory levels via use of our inventory management system.
• Respond immediately to shipping and guest experience recovery situations using best judgement to resolve issues in accordance with guest service guidelines.
• Maintain visual standards and follow the plan-o-grams set by the Planners and Visual Merchandise Manager, under the guidance of Associate Managers.
• Ensure key items/top sellers are fully stocked throughout the business day and all sizes are represented on the sales floor.
• Complete all price changes and ticket merchandise prior to staging on sales floor.
• Assist and maintain all storage areas for maximum efficiency.
• Ensure store procedures are followed for maintaining stockroom standards and safety.
• Assist in receiving and unloading of all merchandise, visual fixtures, furniture, equipment, beverages and other supplies pertinent to business operations.
• Assist with deliveries and distribution of merchandise, supplies and materials to appropriate storage areas.
• Participates in executing the bi-annual inventory and performs scheduled inventory updating/cycle counts.
• Support Associate Managers with answering radio calls and handling guest queries.
• Any other duties as assigned by the Associate Manager(s) or Store Manager.

Educational Requirements and Experience:

Education:

• High school diploma; GED equivalent

Work Experience Requirements:

• Previous experience within a face-paced retail stocking or warehouse environment

Additional Requirements:

• Must be able to successfully pass drug screen, and criminal background check
• Proficient in the use of; hydraulic jack, hand truck, flat-bed, cart, ladder, reticketing supplies, tape gun, box cutter.
• Physical Demands: Frequently required to stoop, stand, walk, climb, lift and use repetitive motions. Frequent lifting of materials/merchandise or equipment, some of which may be heavy (up to 50lbs) or awkward.

Position Requirements:

• Guest Service: Ensures that the guest remains top priority.
• Organization: Ability to organize, prioritize assignments and meet deadlines.
• Accuracy: Ability to achieve accurate inventory control and replenishment standards.
• Work: Must have the ability for heavy lifting up to 50lbs. Must be familiar with and capable of operating hydraulic jack, hand truck, etc.
• Business Etiquette: Communicate effectively with guests, members of management and ambassadors. Ability to communicate with others, via telephone or in person, in a professional and helpful manner while simultaneously building credibility and rapport. This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior in social situations and maintain composure in negative circumstances in order to achieve results.
• Communication: Ability to represent the Company effectively in a public forum through verbal and visual presentations, delivering guest service that enhances the reputation and image of the company.
• Safety Procedures: Knowledge of and ability to proactively recognize and report safety issues or incidences and maintain a clean, safe work environment (e.g. customer safety, keeping work aisles clear, sanitary health practices, proper placement of tools and machinery, etc.).
• Flexibility: In scheduling to meet the needs of the business. Ability to change or adapt work practices, priorities or to reschedule activities in response to changing conditions or multiple work demands.