Ashley | The Wellsville Group's Horseheads, NY location is looking for a Retail Operations Coordinator. As a Retail Operations Coordinator you are responsible for ensuring operational excellence within the store while supporting retail management, the sales team, Merchandising and our Distribution Center. You'll work closely with the General Manager in executing standard operating procedures. The ideal person for this position is a problem solver who is detail oriented, and process driven.

What You'll Do

Audit all sales and payment transactions within retail location
Receive weekly merchandise transfer trucks
Conduct and reconcile weekly inventory; complete inventory cycle counts on showroom floor
Review missed punches and overtime hours for showroom team members
Assist with maintaining schedule for showroom team members
Partner with GM weekly to help support needs of sales team
Conduct training(s) on current systems and processes for all team members
Facilitate building maintenance, technician and IT needs
Partner with Customer Service Center on resolving customer service concerns
Review guest accounts for payment breakdowns and service resolutions
Reconcile showroom funds monthly
Assist merchandise and design team by generating tags, resolving inventory and SKU discrepancy
Generate routine reports outlined by GM or Corporate Operations
Serve as a liaison between Corporate Support Departments and Retail location
Update and assign walkie talkies
Oversee office and cleaning supply list
Encompass the Company's Vision, Mission and Values daily

What We're Looking For

Full availability to work a full-time retail schedule including Saturdays!
Ability to define problems, collect data, establish facts and draw valid, actionable conclusions
Ability to interpret and follow a variety of instructions given in many forms
Working knowledge of Microsoft office, STORIS, and point of sales programs
Strong attention to detail and excellent organizational and time management skills
Strong verbal and written communication skills; knowledge of proper spelling and grammar
Ability to communicate effectively both verbally and in writing with co-workers, colleagues and external contacts
Ability to be highly productive in an autonomous environment with the ability to ask for guidance when needed
Strong interpersonal skills and strong sense of ethics
High School Diploma or GED
Prior retail operational experience preferred, but not required

Why You'll Love Working Here

We're more than just a store-we're a community. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive.

What We Offer:

Competitive Weekly Pay - Starting at $16/hour
Monthly Bonus Opportunity - Up to $800/month based on written volume and other qualifiers
Desirable Retail Schedule - Full-time 5-day work week, 8am-5pm with Sundays and one weekday off
Paid Time Off + 3 Paid Holidays + 2 Personal Days to Use as You Choose
Health Insurance
Generous employee discount
Short-term & Long-term disability
401K Retirement Plan
Long-Term Career Opportunities - Many of our leaders have been promoted within our own company. When you start at The Wellsville Group dba Ashley, you aren't just starting your next job, but you're beginning a career
Perks - As sales team members excel, you qualify for prize perks. Random monthly selections occur for support team members. Cash in your points at level 1 or save them for a larger prize at a higher level
Team environment, supportive management, lunch perks and more

Ready to Join Us?

If you're ready to make a difference in our customers' lives and help them create the home of their dreams, we would love to have you as part of the Ashley | The Wellsville Group family.

Compensation details: 17-17 Yearly Salary

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