How to Apply

Acover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file (because of system limitations). For questions about this role or accommodation requests, contact [email protected].

What You'll Do

As the Revenue Cycle Accounts Receivable Supervisor, you will report to the Manager of the Dental Business Office and lead a collections team to ensure successful revenue cycle operations, including managing accounts receivable. You will engage with both staff and providers to maintain compliance with billing and collections standards. You will initially need to be fully onsite for training. After this period, you shift to hybrid and will work onsite one day per week at the School of Dentistry on the Ann Arbor campus.

Who We Are

The University of Michigan School of Dentistry, established in 1875, is a world-renowned leader in dental education, research, and patient care. With over 680 students enrolled across 15 programs. We are committed to creating a collaborative environment that fosters professional growth. We Serve Over 300,000 patients and generate $20 million in revenue annually and we are dedicated to advancing oral health and helping individuals' and the communities' well-being. [Click here to learn more about the School of Dentistry.]

Why Work at Michigan?

Benefits at the University of Michigan In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.

Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

Develop and implement operational monitoring systems to proactively monitor Clinic Billing Office (CBO) operations to meet billing and collection goals
Identify areas for operational improvement within the CBO and implement change within guidelines set by the Dental Business Office (DBO) Manager
Provide recommendations to the DBO Manager on billing questions/concerns
Draft needed CBO policies and procedures based on operational improvements
Implement operational billing and collections procedures in the CBO
Monitor cash collections, carrier reimbursement levels and Accounts Receivable levels weekly and monthly
Establish and implement benchmarks for all CBO staff processing. Monitor daily, weekly and monthly CBO staff processing production levels for claims submitted, rejections and inquiries worked, payments posted, refunds processed
Responsible for referral of accounts to outside collection agencies, and managing this receivable
Contribute to the annual fiscal year end activity and manage its implementation
Work with faculty,staff, patients and 3rd party payers to resolve risk management issues and billing problems
Ensure CBO operations comply with 3rd party payers and all regulatory agency laws and standards
Implement the CBO records retention policy to ensure required documents are available for staff, student, faculty or 3rd party payor inquiries
Oversee projects and manage change for successful implementation

Required Qualifications*

3+years progressively responsible experience in third-party billing and collections
2+years of previous supervisory experience in a medical or dental office
Proficient knowledge of procedure and diagnostic coding as it relates to dental and medical billing
Working knowledge of Provider Enrollment with Insurance Carriers
Previous experience with an automated dental or medical billing and accounts receivable systems

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.