Initial Posting Date:

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Agency:

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Job Description:

Office Specialist 2 – Sanctions Transaction Specialist (Multiple Positions)
Oregon Department of Transportation
Driver & Motor Vehicle Services (DMV) Division
Driver Sanctions Unit
Salem

The role:

Join our team as a sanctions transaction specialist where you will work closely with different agencies and customers to ensure the compliance of driving privilege sanctions. Bring your customer service skills and help us ensure the safety of Oregon travelers! Apply today!

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Process, review and issue hardship permit applications, forms and other documents to determine they meet criteria set by policies, rules and procedures.

• Maintain a thorough knowledge of laws, rules and procedures that relate to convictions, suspensions, appealed convictions, etc.

• Process reinstatements for driving privileges.

• Prepare correspondences that explain the laws and rules related to suspensions and reinstatements of driving privileges.

• Review implied consent forms to ensure minimum requirements are met.

• Process all ignition interlock device (IID) documents, install, deinstall, reporting, exception and exemptions.

• Review suspension notices, convictions, judgments, vacates and driving under the influence of intoxicants (DUII) diversion agreements to implement for driving privileges.

• Answer inquiries from courts, attorneys, law enforcement, IID providers, internal customers and other groups of people reaching out for more information.

• Work with other state licensing agencies to record and report driving history.

• Work is performed in an office environment working from 8 a.m. to 5 p.m. Monday-Friday.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;

OR

An associate degree in any field;

OR

An equivalent combination of education and experience.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience working in a high production environment.

• Ability to maintain composure under pressure particularly when dealing with upset or angry customers over the phone.

• High attention to detail.

• Experience answering inquiries in writing and over the phone regarding explaining rules, processes and procedures.

• Proven ability to work collaboratively with co-workers with strong customer service skills.

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.

    • Your cover letter must be limited to no more than two (2) pages.

    • Please address your cover letter to Amanda Peltier, Driver Sanctions Unit Manager.

    • Generic cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.

    • You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 971-345-1967 or email ODOTRecruitmentJS@odot.oregon.gov.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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