Perform activities associated with the settlement of claims on Individual Disability insurance policies and riders. Determine and request medical, financial and occupational claim requirements, obtain appropriate claim documents, interact with clients, advisors and outside vendors. Review information submitted to determine disability status, benefit eligibility and benefits. Make claim payment and manage the claim over the life of the client's disability.

This position will follow our hybrid schedule (three days in office) out of the Minneapolis, MN, Charlotte, NC or Las Vegas, NV offices.

Key Responsibilities

Manage relationships by providing clients and advisors with clear understanding of requirements and status of claim. Manage claim documents as they are received. Communicate clearly and completely regarding the handling of the claim.
Adjudicate timely claim payments by determining the type and amount of the claim, verify status of the insurance policy and riders, confirm policy provisions. Request and analyze medical, financial and occupational claim requirements; coordinate investigative efforts ensuring appropriate referral of claims to internal resources and outside vendors. Provide thorough review of contestable claims. Thoroughly and accurately document the claim file with subjective, objective, analysis and plan information.
Understand and comply with Fair Claim Handling requirements, state regulatory requirements, insurance law and legal/compliance procedures related to contracts and insurance claims in general. Identify claim risk and red flags, mitigating such risk during adjudication of the claim. Utilize referral resources and vendors appropriately to manage risk and claim costs throughout the life of the claim.
Perform secondary review and approval of peer claims within authorization level. Handle claim referrals from team members and assist with complex claims as necessary. Provide peer feedback and input to manager. Provide input to improve processes and procedures; participate in improvement initiatives.

Required Qualifications

Associates degree or equivalent work experience
3 to 5 years relevant experience in Disability Claims
Understanding of medical terminology, disability duration guidelines and medical management practices.
Basic understanding of personal and business tax returns.
Critical thinking skills: gather information, apply reasoning, and make sound decisions based on analysis, experience, and judgment
Ability to collaborate and work effectively on a team.
Excellent communication skills both written and verbal.
Demonstrated problem solving and negotiation skills.
Understanding of contract law.
Excellent organizational skills and the ability to effectively prioritize tasks.

Preferred Qualifications

About Our Company
We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $61,100 - $82,500 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Closing Date: 5/2/2025

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

INSUR Insurance