Location: On site at location listed in job posting.
Provides quality, accurate and timely customer service. Promotes bank products through positive proactive sales, informs and educates customers about products, services, and benefits. Embraces the sales strategy of the Bank. Performs related duties as required to achieve banking branch goals (meet/exceed sales goals/referral goals, etc). Performs the most complex assignments and will assume a lead role in coaching and cross-sell training as needed.
Weekly Scheduled Hours: Monday - Thursday 8:00AM-5:00PM Friday 8:00-6:00PM, rotating Saturdays 8:30-1:30PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for opening checking accounts, savings accounts, and provides all other deposit product services at the customer’s request. Looks for products/services to benefit customers & actively informs/sells these benefits/products to clients. Profiles customers to identify needs, follow through and close the sale.
- Responsible for supporting the teller line to keep the customer lines to a minimum and exhibit quality customer service (performs processing of financial transactions as needed).
- Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
- Participate in client/prospect calling activities during special deposit/loan campaigns.
- Assists in conducting meetings to promote sales, product knowledge and customer service. Assists Branch Manager with training personnel.
- Take loan applications for personal/retail consumer needs as required.
- Prepares basic business loans for underwriting.
- Assist with dual control vault responsibilities and assists with audit controls.
- Assist branch management with ‘on the job training” of new employees.
- All other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.
* High school diploma or general education degree (GED)
* 5+ years of experience
COMPUTER AND OFFICE EQUIPMENT SKILLS
Microsoft Office Suite
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
None required
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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