At FordDirect, our emphasis on diversity is much more than words. We encourage you to be yourself. We open our minds and doors to all walks of life, respecting and celebrating the uniqueness within each of us. We value the voice and contributions of all team members.

THE DIVERSITY OF OUR TEAM DRIVES US, INSPIRES US, AND MAKES US PROUD TO CALL FORDDIRECT HOME.

FordDirect is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please email FDHR@forddirect.com.

Job Summary

The Sr. Director, Sales Operations is responsible for leading Field Operations within the Dealer Engagement organization, ensuring that FordDirect sales, dealer satisfaction, and operational objectives are aligned, clear and achieved. This position reports to the VP, Dealer Engagement & Marketing and will work collaboratively with Field and Dealer Engagement leadership to drive strategic plans and ensure operational success.

This role will develop and execute operational initiatives for the field team that support strategic priorities. The Sr. Director will define and execute team goal planning, reporting, quota setting/management, sales process optimization, sales job design, sales program implementation, and sales team incentive programs.

This position is a hybrid role which requires the employee to work in the office every Tuesday, Wednesday, and Thursday

Essential Functions

1. Establish and lead all elements of field operations initiatives (i.e., sales processes, tools/technology, compensation/incentives alignment, goal setting, forecasting, budgeting, and reporting) to drive achievement of business area goals.
2. Develop sales process to drive consistency and efficiencies and optimize sales pipeline ensuring predictable revenue growth.
3. Define, monitor, and analyze key performance goals including sales objectives, forecasts, KPIs in collaboration with FordDirect leadership.
4. Identify opportunities for enhanced sales performance and implement strategies to close performance gaps (tools, training, etc.)
5. Drive achievement of goals and improvement opportunities in collaboration with market area leaders.
6. Collaborate with customer success team leadership on operational strategies.
7. Define and ensure implementation of tools, technology, and reporting to improve performance and decision making.
8. Collaborate with marketing and product teams to align goals and go-to-market plans.
9. Define and implement opportunities to align compensation and incentives to goals and objectives.
10. Develop strategies to share dealer insights and create feedback loops between field and internal teams.
11. Continuously evaluate and improve sales operations policies and procedures.
12. Partner with FordDirect OEM team to ensure collaboration on aligned objectives and operations.
13. Ensure effective selection and onboarding of dealer engagement team members.
14. Manage and coach team members for role performance, career progression and skill development as needed (i.e., set goals, provide performance feedback, and conduct performance reviews).

% Travel Required (Approximate): Up to 50%

QualificationsAt FordDirect, we believe in diversity as a strength. You're encouraged to apply even if your experience or background doesn't precisely match the job description. Candidates who do not meet all listed qualifications may be considered based on the combination of relevant work experience and depth of expertise in job-related skills.

Experience

• All aspects of sales operations at both tactical and operational levels (10+ years).
• Aligning objectives and operations of a customer support team to sales objectives (7+ years).
• Track record of successfully leading large-scale organizational change, managing conflict, and cultural shifts.
• Proven experience optimizing tools, operational processes, and systems (10+ years).
• Sales team financials experience including modeling, forecasting, budgeting, and reporting (10+ years).
• Sales process development experience (10+ years).
• Digital marketing experience working with automotive retail customers, preferred.
• Managing 5-10 direct reports including leaders of leaders.

Skills, Knowledge, and Abilities

• Ability to interpret and integrate disparate data (modeling, sales, financial and consumer) into reports and presentations.
• Advanced modeling using Excel with the ability to analyze complex data and make informed strategic decisions.
• Ability to identify cost efficiencies and optimize operations through process improvements.
• Proactively problem-solve and multitask while maintaining composure and attention to detail.
• Follow-through mindset to uphold a 'close the loop' culture.
• A positive approach to serving customers and providing exceptional customer service.
• Ability to demonstrate good judgment, high ethics, and project a professional image.
• Ability to work independently and as a collaborative team member with a positive 'can do' attitude.
• The drive to identify and seize opportunities for continuous improvement as business needs change.
• Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline-driven environment.
• Exceptional interpersonal and business communication skills (written, verbal, listening).
• Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).
• Solid people management skills and the ability to create a motivational environment for team members.
• Knowledge of HR-related principles such as goal setting, discrete communication, and performance management and feedback.

Education

Bachelor's degree in Business, Marketing, Technology, or relevant experience

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